I know how you feel. I booked over the telephone with a lovely girl. I had done my research and knew I only wanted one paticular hotel and only a sea view room- no substitutes and booked and paid on that basis. They tried to change my hotel a few days layer saying they had overbooked. I explained to no vail and resorted to calling the sales centre again under an assumed name and was accepted, under the same conditions. I then called the admin office back and told them- they then backtracked and booked me into the hotel I wanted and confirmed the sea view room I had booked for. This was still not a happy ending. We arrived at the hotel to be told that 118 deal with a local agent who had not paid the hotel for our stay and we would be charged on departure for our accommodation unless II sorted it out. I spent two days cajoling and in the end threatening 118 Travel by email to pay the hotel. I had to be very firm that I had paid them and therefore they should sort it out as they wanted ME to call the local, Turksih speaking, agent and sort it out. Not much relaxing for the start of our holiday. I forgot that they had absolutely promised a sea view room and spent the time on a balcony overlooking the back of a building. I would never be caught out like this again and feel so sorry for you. Be strong and, probably essential, get tough with them!!!