I will fill in a complaints form with the OFT about it. Should I tell Payday Express that I am filling a complaint and should I try writing them still to get a statement of the account?

Hi, I have been on a repayment plan with Payday Express for around a year and this month was looking to pay off my balance. I sent them an e-mail to confirm that my balance was £83, however I received a reply saying that the balance was £337, certainly not what I expected. I e-mailed them back asking for a breakdown of the balance as according to the payments I have made from the original balance the debt should now be £83. In reply they simply sent me the exact same e-mail again confirming the balance was £337. Obviously I want to know how they have come to this figure, as it appears they have either not been processing my payments or they have started adding interest on again. At no time during the repayment period have they contacted me to tell me they are adding interest back on. I presume I am legally allowed to see a breakdown of the balance complete with interest and charges, so how do I go about obtaining this? Am I better off sending them a letter instead of an e-mail. I'm perfectly happy to pay off the remaining £83, but I strongly dispute the amount of £337. Any advice on the matter greatly appreciated.

I'm fairly sure it is OPOS that have added the charges on, as their initial e-mail to confirm the debt had been passed to them quoted the figure of £651.60. I will write to them again reiterating repayment offer and asking for a breakdown of the charges. Will let you know what happens.

Only received e-mail today so not filed a complaint yet. Should I go straight to OFT then and step away from negotiating a repayment plan for now? Before this I would have been happy to come to an agreement, but this is just ridiculous.

Hi all, I have a Minicredit loan that was passed to Opos recently for the amount of £651.60, which includes plenty of charges and fees that have already been added on. The original amount due was £245, but as Minicredit were refusing to negotiate a repayment plan, I agreed they could pass it on so I could sort one out with their DCA. I received a notification from Opos last week that they now had this debt, and I sent them an e-mail requesting a repayment plan and offering £30 a month. Today I received a reply to my e-mail, which I have copied below. My point with this is where on earth has the amount of £2,243.50 come from? It appears to have been plucked from thin air. Is this just an Opos attempt to bully me into repaying the £651.60 straight away? I would be happy to come to a repayment plan for the amount of £651.60, but I have no interest in even contemplating any plan for the £2,243.50. Any advice on what to do next? Do I write back to them asking for a repayment plan again? Do I write to them and query the large amount? Any help greatly appreciated. Mini Credit Account We have been instructed to recover £2243.50 for the above client. Our client has informed us that you have borrowed funds and you have failed to pay them back. To try and help you resolve this matter amicably and out of court OPOS would be in a position to accept £651.60 as a full and final settlement. With this settlement you would be saving yourself over £1591.90! Once the account is settled your credit file will be repaired and you would also receive a letter of satisfaction, explaining that this debt is completely clear and no-one will be chasing you for the remaining balance. Our client will not write the debt off, therefore, this is the final proposal from OPOS. Should this balance remain unpaid we are left with no other alternative than to recommend to our client that we look to secure Judgment (CCJ) for the recovery of the above amount including any incurred costs. We may also apply for an attachment of earnings order. A Final Notice of Intent will be issues within the next 14 days should you fail to acknowledge this request.