I am aware of a number of people that have been affected by this sudden change of operating hours including myself. Especially on the High Road Chadwell Heath EASTBOUND lane towards Whalebone Lane. Again I am not local and was not aware of the changes being made until it was too late. I used the lane for many years and did not expect it to be in operation at 6am in the morning with no traffic at all. I have also heard (on the grapevine) that the local authority did not consult with the traffic management officer from the traffic police prior to changing the hours of operation. Very bad!

Hello All, In 2011, I took out a one year warranty for my dishwasher with Domestic and General. This would cover me for any repairs needed in that period. I paid monthly instalments and had paid in full in April of this year and my year policy ended shortly afterwards. I checked my direct debits in August of this year and I noticed that D+G were still taking payments from my account. I contacted Domestic and General and I was told that the warranty auto renewed and that is why payments were still being taken from my account. I never wanted the warranty to auto renew and I never did expect it. Domestic and General told me that they had sent me auto renewal documents in March of this year. I NEVER received them and if I had received them I would have cancelled the policy. Last week. I asked for the warranty to be cancelled. (I never used their services in the period of unknown auto renewal I did not know a warranty was in place!) and I was told it would be and enquiries would be made with respect to direct debits being taken for a warranty in which I did not know existed. I then cancelled my direct debit arrangements - (I know I should have checked and cancelled the DD earlier but knew nothing about the auto renew!). Today, I received a very worrying letter stating I owed D+G the full amount for the year and no refund. I again contacted D+G. I was told the letter I had been sent was in error! However, I would not be sent a refund for auto renewal and payments already made. A complaint has been made. Here is the warning: Domestic and General WILL auto renew domestic appliance warranties even if you NEVER receive renewal documents. Its in the VERY SMALL small print in their terms and conditions that you will receive auto renewal documents and if they do not hear from you, they will renew it. If you never receive the auto renewal documents and do not contact them as a result - Domestic and General WILL take your money. Customer Services from Domestic and General apologised for the worrying letter sent in error. However, they refuse to pay back the money for a warranty that I did not want and did not get notified about. I did not receive any renewal documents. D+G state that their warranties (because not worded as insurance policies) are not regulated by anyone (not even the FSA/FOS) and as such are taling money from customers even after renewal documents are not received by the customer. Shocking customer service and I recommend D+G are AVOIDED! Thank you for listening.