I also chased customer services - no follow up replies from them to my questions about what Hyundai were doing to correct the problem. All I got was a vague promise to maybe upgrade the hire car if I needed to go on holiday in the UK. I posted owner reviews on Honest John and Parkers websites and chased up the dealer. 12 days after leaving my car at the dealer I got a phone call to say my car was ready. I would like to think it happened quicker than the 5 week original estimate because I made such a big fuss! Another option, if you feel your safety is being compromised, is to visit the VOSA (Vehicle & Operator Services Agency) government department site and put in a search (on the site) for Vehicle Defect and use their form to make a complaint.

I also chased customer services - no follow up replies from them to my questions about what Hyundai were doing to correct the problem. All I got was a vague promise to maybe upgrade the hire car if I needed to go on holiday in the UK. I posted owner reviews on Honest John and Parkers websites and chased up the dealer. 12 days after leaving my car at the dealer I got a phone call to say my car was ready. I would like to think it happened quicker than the 5 week original estimate because I made such a big fuss! Another option, if you feel your safety is being compromised, is to visit the VOSA (Vehicle & Operator Services Agency) government department site and put in a search (on the site) for Vehicle Defect and use their form to make a complaint.

I own a Hyundai IX20 CRDi 5 door (small MPV). It's a great car apart from one rather significant problem - which, according to the forums seems to be afflicting a lot of IX20 owners. My nearside brake caliper seized in the "handbrake on" position, the offside was working OK. The nearside brake disc overheated and was damaged as a consequence. I took the car back to the dealer and the failure was deemed to be a warranty claim (5 year warranty). Then I was told they would arrange a hire car as there were no parts on back-order, in fact the part would have to be manufactured and dispatched from South Korea! When I complained about the hire car (Chevrolet Spark) being much smaller than the IX20, I was informed by the dealer and customer services that Hyundai were under no obligation to provide a car! Amazing, the car fails under warranty after 8,500 miles, they can't provide parts to fix it, and they're doing me a big favour by providing a hire car! I have been informed that the earliest the part will be in the UK is 14th September. I have told customer services and the dealer that it would be common sense and good engineering practice to change both rear calipers, this would hopefully ensure that the same failure didn't occur on the opposite side a few weeks or months later and we would have another 4 week wait for parts. My suggestion was rejected. I have since read a report on the Hyundai forum of an IX20 owner who experienced the same problem and guess what? Yes, the other caliper failed a few weeks after they renewed the first one and his car was laid up for another month waiting on parts! Right at this moment, I would not recommend buying a Hyundai IX20. Nice car but no parts support. I've owned cars for the last 43 years and never experienced anything like this.