If you mean how much did I pay to return the goods, £12.60. I realise that's not a lot to many but I'm unable to work due to disability, and so I'm on a low income. Seems I'm going to have to put it down to a bad experience: someone from the Citizens Advice consumer helpline tells me that, because I've already returned the goods and therefore have no way of proving they were defective, the seller has the upper hand - "You're gonna struggle with this one..." Irritating, not least because the seller seems a right blagger, but you live and learn... But anyway, thanks for your replies, genuinely appreciated.

I phoned them (NatWest) but, as suspected, they said there's nothing they can do because the payment was made at the Post Office.

rebel11, Thanks for the reply and the welcome. Apologies for posting in the wrong forum. Thanks also for the link. I see it's 48 pages long, so I'll check it over the weekend when I've got more time. Read page 27, point 3.57. I will post any updates here as and when. I paid by Visa debit card. Does that make a difference?

Hi. Roughly 3 weeks ago I ordered 4 items from a 3rd party seller via Amazon. The goods arrived in inadequate packaging, and 1 of the items was defective, so I returned all 4 items to the seller for a refund. The seller has refunded the cost of the order but not the cost of returning the items. My understanding of the Sale of Goods Act is that if goods are faulty, then under Sale of Goods the supplier must bear the cost of returning them. The seller has ignored my requests for a refund for the cost of returning the goods, and Amazon have said they can't help (because the seller is a 3rd party). Can anyone advise as to how to go about getting this money refunded? Thanks.