Unfortunately that's not very helpful. I payed the bill, and no I didn't notice the price difference. What may be obvious to you was not to me from that standpoint. I had asked for a particular service and I had understood it to be done. Would you know the difference in price between a Basic Blood Chemistry Screen, a screen with CBC, or the various endocrinology screens? I do. Would you know when to do a screen for tT4 vs T4 vs TSH? They cost £200 to 300 difference, but are all called thyroid screens. And it jumps out to me on a vet bill when the wrong one has been done. That's my profession. Cars are not. I have a duty of care as a vet to make certain the right screening is done at the right time. I am not arguing that I missed catching them last August. I am wondering if anything can be done.

I purchased a 24 month Toyota Approved Extended Warranty with unlimited milage on 08 June 2011 with 93018 miles on my 05 Prius. It was purchased from Toyota Motorline in Canterbury. It received its 90K servicing at this time. the NSF drive oil seal was noted as leaking. On 22/08/2011 I took the vehicle in to Turner Toyota in Cambridge at 98039 miles for its MOT and 100K service. Unfortunately when the car was collected I failed to notice that only an MOT and wiper blades and oil seals had been changed, as well as a pinhole noted on the "middle box". The 100k service had not been done. There was no note of why the oil seals had been changed. On 09/02/2012 I took the vehicle in to Turner Toyota in Cambridge at 110198 miles for what I thought was it's 110k servicing, and failed again to notice that what I was billed for was the 100k service. The oil was very low, and I was told to bring it back in 1k for an oil consumption test. No note was made of any problem with the "middle box". However the pipe going into the 'blackbox" was leaking and new gaskets, and blackbox are needed. Brakes 60-65% worn. I asked what could be repaired under the service contract, and they said to leave it with them to look into. Frankly I forgot to follow up. On 06/07/2012 I took the vehicle in to Turner Toyota in Cambridge at 120571 miles for what I thought was it's 120k servicing & MOT. This time I noticed and asked why the service intervals were off, and was told not to worry about it. This time I was advised that the water pump was starting to leak and the exhaust (blew?) from the black box. Again I requested servicing under the service contract. It took until the 27/07/12 with frequent calling of Turner Toyota, including calling the Warranty Claim directly and the Customer Satisfaction Department directly to be advised that the clam was denied due to "service over leeway". I was first advised by Turner toyota that this was because the car had more than 100k on it, and then advised by the Warranty Claim department that this was because the car had not been serviced since 93k. I advised them that the service interval was incorrect, and after nearly another week I was given the same answer as they could not obtain the service records from Turner Toyota. Early today I was advised the claim had been denied due to the policy not being unlimited milage, and then one a PDF copy of the Warranty was faxed through, they changed thier story to say that the service over leeway is still the reason for the claim denial, but they are saying this is because I did not have the car serviced at 10k intervals. Is there anything I can do? I feel as if I have been messed about by all three departments. I fell like Turner Toyota had a professional duty of care to do the 100k servicing in August 2011. It seems the Warranty Department and Turner Toyota have failed in any sort of professional communication with each other, and told me a string of different and conflicting reasons for denying my claim. Mainly I have a most terrible taste in my mouth from the whole experience, the amount of time and effort I had to put into it, and the feeling that by trusting Toyota professionals to help me make certain I was caring for my vehicle correctly I have been thoroughly let down. Even if I have no legal leg to stand on, I can say as a medical professional that if I had failed a client this badly some form of conciliatory gesture would be in order. Or can someone here help me go more public with a name and shame option? Thanks in advance.