In November 2011. I have the phone. That is not the issue. The issue is that the network is atrocious in my town. I am a university student living away from home and have been the whole time I have had this particular contract. My father is the account holder, and he lives at a different address. Apparently, this means that I have to stay with bad network until 2014 when I can leave Vodafone, continuing to pay £26 a month for something that I cannot use. I am having to find alternative phone arrangements. Surely, this cannot be the case.

It's my father's account. However, that isn't the issue. We have five numbers on that account. The issue is that when I took the contract out, I was already living in an alternate address, and now I am having network issues, they are saying that because the account holder's address, my father's address, is in a different location, they cannot help me with my network issues.

When I took out my Pay Monthly contract with Vodafone, I was living in an alternative address to the Account Holder. I bought over the phone and asked for my phone to be delivered to the alternative address. They said they couldn't, and sent it to the account holder's address. My parent then brought me the phone from that address. Not once was it mentioned that having an alternative address to the account holder meant that if I had network issues in the area, nothing could be done about it, which is what I have just been done by a Senior Account Representative. This representative said that it was a Verbal Agreement, of which I was not informed of. In the terms and conditions on Vodafone's website, it says that if you do not have network coverage for 7 days in a row, your contract can be terminated by them, with no charges on your behalf. Seeing as there has been temporary issues within the network, my calls are failing constantly, neither phone nor sim card, nor alternative phone, nor alternative sim card are working. This means that until April 2014, I am unable to have a working phone, or alternatively have to pay the contract cancellation fee of £425 (for a non working phone). I am astonished that this is how Vodafone, a massive company, works.