After a long time considering i decided to buy my family an I pad last Sunday (22.07.12) from Comet Northampton. By Tuesday it had strange orange lines across the screen, by Thursday blank white screen. As i was off work on Friday i took it into the store in St James retail park.
What happened next was entirely unexpected and made me about as angry as i get.
Firstly the deputy store manager Stephan (yes i am naming and have plently of witnesses) refused to replace or refund, now remember i'd had this item less than a week.
After some very reserved complaining from me he gave me use of a store phone and said call Apple which i did , thye were very good but couldn't fix it trying over the phone, as a last resort they said ask the store is they have a PC logged into "I tunes" and we'd try one last thing to rectify the problem, I asked Stephan if he could help, his words "there's one over there , help yourself" and dissapeared , i had no idea how it worked or what to do with it, but he was entirely unwilling to provide any help what so ever and was , in my opinion, very rude. Luckily i happened to know, although not well, one of the Comet employees who was very embarrassed by what had happened and tried to help me , to no evail.
Comet then carried on ignoring me and left me there for another 20 minutes with no service (been there 2 hours now) in the end all they would offer was to rtake my new i pad and send it off to Apple to be fixed.
So i buy an expensive piece of kit , have it 4 days, loose it for 10 days or 2 weeks while comet merrily spend my money that they have!
They were rude, unhelpfull, dismal service.
I want to know if , by law, they have to replace or refund as i requested or are they really entitiled to send off to the manufacturer. Surely my contract is with Comet not Apple , and i want my goods or my money.
Complaining to Comet is near impossible, my wife simultaneously had them on the phone who said , i quote" it's at the stores perogative" , what the hell is that all about, and they refsued to put her through to anyone to complain eithere about the service or the rude store manager other than writing a letter, which usually is a total waist of time.
Any help please???
NOTE: i got home not trusting to leave my BROKEN goods with Comet and called Apple who were taken aback by this service and really tried to help, they will collect from me and fix or replace. well done Apple , Comet you're a joke.