Thanks aliboby you have summed up how I feel, how can they expect me to accept an offer when it is not a concrete offer? I think I will take it back to FOS, at the end of the day I just don't trust CITI!

No we didn't recieve any refund at all from them, this is CITI we are talking about!!! If CITI come back with an offer less than the max they said would we still be able to go to FOS as they have said that if they do not hear from us then they will assume that we have accepted CITI's offer and it has taken us a long time to get this far with the FOS dealing with CITI!

Very true but their goodwill offer states a maxmium refund of £8027. Its just that they have been an awful company to deal with in the past and I just don't want them to stitch me up again! Have posted the spreadsheets. Copy of LoanAnalysis.xls Copy of StatIntSheet v101-2.xls

Right by doing that CITI are about £2000 short so I guess I need to contact FOS and say that I am not happy with their supposed good will offer and want them to FOS to persue the missold PPI issue!

Thank you so much will do that, really appreciate you taking the time to help x

Date of the agreement was 30/4/2003 Total amount of finance was £36758.07 (this included the insurance premium) was over 240 months and the instalments were £435.20 APR was 16.4% (Rate of interest was 1.10% per month) The Insurance Premium was £5469.60 with a family cover of £720.00 and only ran for a maximum term of 60 months. Hope that is the correct information you wanted if not shout. Thanks for looking at this x

Haven't got a scanner so can't do that sorry.

Have got the loan agreement but no record of payments but when we finished the loan due to remortgaging there was still some left over as CITI bunged on loads of charges so we had to take out a smaller loan with them which is now finished.

Well, took out a loan with CTI as they were in 2003. They made us take out PPI which we didn't want so I contacted them this year to say that it was missold. They did not get back to me so took it to FOS and they have just written to us to say that CITI are willing to send us a goodwill offer. However, the FOS did say that they have not looked yet to see if this policy was missold! CITI sent me a letter offering a max refund of £8037, which sounds good but want to check with people on here who know what I should do. CITI say it is a max refund of upto that amount but they want to see the paperwork first! So, is there a chance that they will offer me less? The policy itself was £6189 and it was paid off when we finished the loan in 2004 when we remortgaged. There is small print which says that they PPI premium must be paid in full when the loan is finished early, which it was. Should I take CITI's offer even though it may be less than the max they have stated. Also, according to FOS guidlelines, they should be adding on interest of 8% for each year so surely I should get the policy premium back plus the extra 8% interest on the premium which would be for 12years. I am really confused and don't know what to do so if anyone could help I would really appreciate it. Thanks x