I have had a Corgi plan for several years and to be fair they did assist when my boiler broke down - it was due to sludge (from which ensued a battle with British Gas over the fact they didn’t flush it when they installed it), anyway Corgi did cover the 3 or more visits to the point they realised it was due to sludge. They have also 'serviced' my boiler every year - although i have still yet to receive one piece of documentation toconfirm they have ever been. So when they contacted me last year to upgrade to drainage cover for an additional £2 i did, mainly for 2 reasons which they stated on their website (and still do) and email to me - a) includes unblocking your WC and all other appliances regardless of how many bathrooms you have, and b) UK based 24/7 CORGI Hotline with emergency response times normally within 2 hours. So, i called them yesterday (Saturday) to report a blocked WC. I was advised that they would call me back to arrange a visit – oh, and that they would be charging me a £50 callout fee. 26 hours later, after changing plans so I could be at home to have this fixed, I still had not heard from them, so I called them back (it's now Sunday). I spoke to ‘Joe’ who asks if I have more than one WC (a question NOT asked of me yesterday) and when I confirm that I have he says that they do not provide drainage cover on a weekend. I quote 2 points from their marketing – a) includes unblocking your WC and all other appliances regardless of how many bathrooms you have, and b) UK based24/7 CORGI Hotlinewith emergency response times normally within 2 hours. Both of which were KEY in my purchasing of this policy in the first place. He continued to state that as I have more than 1 WC they do not provide cover on a weekend. In my opinion this is clearly in breach of what they sold me and I am incredibly angry that they have mis-lead me in this way. I have been a customer for years and spent a significant monthly sum on cover that they just provide or change on a whim, and spent a whole Saturday waiting for them to call and attend. AVOID THESE PEOPLE. I am now investigating alternative drainage cover and have reported them to the ASA. I will wait and see if they might decide to cover me tomorrow, as it’s Monday and I’m probably not covered on a Monday either.

After persistent 'overheating warnings' on my Carcraft car i was dreading using the 'guarantee' after reading the experiences of others. Regardless of cover it needed fixing so i took it to my local garage. Helpfully they said that they would speak to NAC to get authorisation but that i would need to pay and claim it back. No problems with that in principle. After 2 days the garage said they had repeatedly tried to call NAC to get pre-authorisation to replace the temperature sensor but the phone was not being answered. Having 2 kids and being stranded for 2 days already i told the garage to go ahead - i needed my car back! They did the work, i picked it up and paid - £89 (yes, small in the scheme of things). I couldnt get through to NAC on the phone so i just filled in my claim form and faxed it off the the number i had, along with my servicing receipts which luckily i still had. 3 days later i received a cheque for £59.15. No letter to explain why it's less than my claim, just a cheque in an envelope. I cannot work out why it's less (the claim meets all the hourly rate guidance as far as i can see). I have been trying for the last 5 hours to get through to the 'guarantee department' and am just being greeted by their recorded message. So my advice? - STEER CLEAR Yes, i was able to claim. No, they didnt try and wriggle out of it. And yes, i have received some of my claim. BUT customer service and ease of process is as important with these policies as the cover they offer - and these guys are far from easy to deal with. When i bought this policy i had 14 days in which to change my mind and in that time i investigated other providers. The cost was very similar so i stuck with what i had - BIG MISTAKE. So, if you have a policy with these guys and still have time to cancel it and get your money back - DO IT NOW. Get a quote from someone else over the phone so you know they actually answer it. Finally, if anyone has a direct number for these phone-shy people then i would really appreciate it ... and if i get one, i will share on every forum i can!!