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Nobull

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  1. I recently visited local Comet store, enquired about Bose home cinema systems and was shown a Companion 3. At no time did the salesperson say the Companion 3 was not a home cinema system so I bought one, got it home and it wouldn't work with my tv. Went onto the Bose website and discovered that what I had been sold as a 'home cinema' system is actually marketed by Bose as computer speakers. Took it back to the store for a refund on the basis that I had been mis-sold a product that wasn't what I wanted but they refused to give me a refund stating that the product was 'Multi-media', the package had been opened and it worked fine in the store. (a. Multi-media does not translate to home cinema system, b. how could I have determined that it didn't work as expected without opening it, c. what good is it to me if it does work in store, that's not where I would want to use it even if it was a home cinema system?) Have written to Comet twice so far and they have basically refused to accept responsibility for providing an after-sales service of any description. See contributor 'Marwan' had similar problem in April this year. Will try his tactics next and write to MD!
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