Hi thanks for your reply. I have been on the companies house site. I found 2 addresses and have sent a letter to each by royal mail signed for this morning. The company name they work under is not the same as the registered name on companies house. Would i use the companies house name on credit safe? If there is no answer from the letters i have sent within a reasonable amount of time, where would i go from there? according to companies house he is still trading. Thank you.

Hello forum I hope somebody here can be of some help to me, let me begin. I paid a company i found on the internet a deposit of £101 to start work on a new website for my business including designing a company logo, letterheads, business cards. Initially communication was very good and i was happy to proceed with this company doing the work i needed. The owner told me that there card machines were not working so i couldn't pay by card, i naively offered to make a bank transfer to get the work started. Over 3 months later i haven't had any of the work we agreed on and the owner is no longer answering my calls/texts or replying to emails for about 1 month. The police were not interested as its a civil matter and so far my dealings with a guy at trading standards haven't amounted to much. He has tried phoning and sent a email which he has had no look with either and seems reluctant to do anything else? I have sent a letter to the addresses i can find for him off the internet stating my intention to pursue the matter but have not heard anything back. Whilst doing my research after the event i have found another company that he has dissolved that was also [problem]ming people out of purchases they made on the net. Surely he can not just get away with it? Hopefully someone could help in someway as i find a brick wall every avenue i am going down to resolve this. Thank you.