i have looked threw it but i am not entirely sure what part of it i am supposed to follow, sorry for sounding "Stupid" could you point out wich section i am to use?

hey everyone, i wasnt 100% sure if this was the right forum to post this in but it is a lloyds topic. Problem - I was looking for a "Payday Loan" and i fell short for one of those "we will supply you a loan brokers" but was mis-lead to thinking it was an "Actual Loan" anyway i added my partners deatils to the form and sent it. 2 Days later she received a letter from Lloyds TSB telling her she have been taken overdrawn, so thinking "*$*%&%*$& how did this happen? anyway called the bank and said this is unacceptable what should she do she was advised the following. Advise - 1) Cancel Bank Card(s) 2) Set up an Account Feature wich is supposed to stop extra charges and things taken out 3) DO NOT give out new card details My Main Concern is ofcourse "The Accounts Overdrawn" and still is im on JSA (Income Based) and my partner Receives Child Tax & Child Beneifit, the Lloyds TSB Customer Service Advisor said if my next pay goes in and ofcourse the bank will take it, he said i have to go into the branch and tell them i spoke to him on the phone, and they should give me the amount of credit that was paid in not what remains after the monies were recoverd, but the total monies owed for being overdrawn are £117.06 because im on benefits how do i consolidate this? am terrible at explaining situations so please if i have missed any info you may need like amounts of money ect then please ask or PM also Thanks 2,000,000,000 Times in advance. Jason (IVIr InFeRnO!)

Well hello there everyone, My names Jason, Im 19 Years younge I have a partner in crime And a 3 year old Girl, and another soon to grace the world with crys. I joined this forum for some extra help (if and when needed) for my own personnel debt, also i would like to help people with there problems with my own experiences, i know most people on here arnt Qualified, thats the fun part. I think being in debt isnt as bad as it seems, the only reason anyone worries is because of those pesky letters marked "IMMEDIATE PAYMENT REQUIRED" or the world is going to end for some unexplained reason, anyway thats my rant done! My point is im here to help anyone with anything, even with reasearch or advice from my point of view, so i hope to speak to you around the Forum PS: Thanks for having me