Hi, I am new to the forum and wondered if anyone could kindly give me some advice. I ordered a red pair of shoes through a retailer on Amazon and when they arrived the quality was poor. The vertical join on the inside of the heel was poorly finished off and the white of the inside of the material was showing. I contacted the retailer and they suggested that I returned them for a refund. I did this and when they refunded me they did minus the postage (2.99 to send them and then I paid over £5 to return them first class) leaving me £8 out of pocket. I recontacted the seller asking if we could come to some sort of agreement over postage and they said no because they didn't consider that the shoes were faulty. I disagreed and they said that they would refer it to a manager but it would take a couple of days. I heard nothing for over a week and when I recontacted them they said that they had contacted the manufacturer and they had disagreed that the item was faulty. I don't believe that they have referred the matter and now it's my word against theirs, I just wish that I had taken a photo. Could someone advise me whether or not I can take this matter further, it's really a matter of principle now.