Hello dx, I sent the original claim to their address. I have had acknowledgement over the telephone that they received the claim and are processing it, to be fair to them they did say it may take up to 12 to 14 weeks to process. They said on the telephone this morning that the letter that I had received which was dated 1st June was sent as a result of "human error" to thousands of people. It just seems unfair that after sending a letter stating that they have completed a review of your case that they can then rescind this. B

I recieved a letter today (22nd June) from NRAM PPI review team which was dated 1st June. It stated that I had not responded to a letter where they had offered to refund premiums paid and interest, plus 8% simple interest. I sent my original claim in around 10 weeks ago. I telephoned them this morning to let them know I had not received the original letter with their offer of a settlement and after being put on hold for about 20 minutes was told that the letter had been sent in error to thousands of people! How should I respond? Surely a written letter stating that their review found no evidence that I was given sufficient information to make a fully informed decision is binding? Any advice would be greatly appreciated.