As for data cleansing I'm unaware of the technical procedure they follow. Would not surprise me if it was a normal factory reset which can be done by anybody. But this is something you could ask their quality trained staff in one of the stores. But with anything which has data on be it phones, laptops, games consoles etc I'd always recommend making backups before sending it away for 'repair'

Not a problem, in future any questions you'd like to ask about BH just ask. I was delivering for them for over a year and got a very detailed insight to how this company works.

I'm not sure to be honest how they decide wether to write off items, not sure on their system. But in most cases they seemed to just write stuff off as it appeared to be the easiest thing to do. Once items did get "repaired" they were sent back to the original store and the customer is then informed as and when they can pick it up. As for the "refurbs" I think they just send them to random stores to be sold. Yes there is still money in the items but just think how much they charge for refurbished items and brand new items, there's not usually a massive difference.

As far as I know they are sent off to a service centre for repair but the amount of times I heard they had gone missing or just written off was a joke. A few times we as delivery drivers had to pick phones, laptops up to be sent for repair, just had to bubble wrap them up in the van with a label on. Very professional of course!

They may possinbly just refurbish the phone ie, factory reset then put it up for sale again for near enough the same price as it was new.

When I worked there it seemed easier for them to just replace items. I remember one customer had a scratch on the stand that goes on their tv. Instead of replacing just the stand they got a brand new TV, then their old one was probably put up as "QR" for only £0.01 cheaper then normal price with no box, as usual!

Brighthouse, the worst company I have EVER work for! The amount of pictures on my phone from the items I had to deliver is beyond belief! I could write a book with horror stories from the state stockrooms, the stock itself was in. Not to mention the way staff were treated, not being paid correctly, not be paid the overtime that's be earnt. So to all customers, if your delivery drivers are not in a good mood on the 15th of each month, that's pay day! Not a happy day! Glad to be free from there! I would never recommend ****ehouse to any of my friends or family!