My insurance company has now appointed an independent inspector to come look at the car and ascertain how the car is and if they have damaged it. Fact of the matter is if they did what they were supposed to do in the first place and flatbed the car then they might not have caused the further damage to my car. The tapping sound only happened after my light front shunt anyway. Was not there before it. Do you think I should write to head office of AC? Thanks for your advice.

Thanks conniff, much appreciated for your reply. Whatever you think may help, I just don't want beaten into a corner by a large intimidating organisation that is clearly at fault here, soon as he drove off in my car I phoned my insurer, I was livid but as his little co drive that dropped him off said its up to them how they recover the cars! Matthew

Hi guys, I had a minor (sub 10mph) altercation with a car park barrier and have decided the best bet is to get my insurance company to fix it for me rather than source a bumper etc etc. The car was running fine apart from a light tapping coming from the engine so because of this a arranged for the repairer to Flatbed my car to them for repair. I arranged for them to come pick my car up at their leisure and take it to their approved repairer of my Mitsubishi Evo , Arnold Clark Vauxhall in Paisley . Fair enough I thought since its only some light bodywork that's easy to sort out, I wanted the paint to match perfectly to bring the car back to its usual lovely condition, this was the reason I never done the job myself. The approved repairer turned up with flatbed and another bloke and he then proceeded to drive my car away to the garage rather than flatbed it the 30 odd miles to the worksite going directly against my wishes and what was arranged via my insurer. Anyway I get a call from the garage saying my engine is 'knocking like a ****' and has serious issues. I have informed my insurance company what the garage has said to me and they will be in touch with them apparently. Where does the liability in this case lie? My insurer or the approved repairer? Thanks in advance guys. Matthew