They said because of my autism they to reply to the adjucator directly if they don't it to go to a ombudsman

Here is the thing they say that they have upheld the complaint but can't discuss the offer made to shop direct. Financial ombudsman say they have generated a redress for 1. Allowing 5 accounts in 24 hours and £7000 credit when I was paying Ndr for a old account. 2. Not listen to a debt arrangement scheme and still call me 3. When they couldn't get hold of administrator they sold a debt 4. They lied to credit reference agency's 5. They lied about missed payments as it was proved I sent it 6. And declined all reasonable offers made by me That is what was upheld but they can't tell me the redresa

Well I have had a very good experience from the ombudsman but I have a question First of all they gave shop direct 8 weeks to respond and they failed They was given an extension of 2 weeks and failed to respond The complaint was upheld but the business was given 14 days to respond 9 days ago. Why am I not allowed to know the Suggested redress until business agree or don't respond