This topic was closed on 03/06/19. If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there. If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened. - Consumer Action Group

Now that is a fairer reply! I just got a bill through (usually use online banking with an online bill) and this hopefully has the correct address to send the letter to!

surely me quoting the number the FAQ asked me to quote would suggest that I have read the FAQ... I have filled in the form for Credit Cards that is in the Library (thanks for that) however I still do not know what address to send it to (which is the actual real question I wanted answering I just wanted clarification on the other points)

I read this site yesterday and I should have paid my American Express bill because I got charged a £20 late fee in addition to £1.11 in interest because it was more than a day late (2 days late I think) I am going to claim this money back becuase I think this is an excessive charge. Can I claim this money back firstly and what form should I send in and to where? thanks in advance