I registered with a local home care agency and paid 46.oo for a crb check over a month ago. Since then thay have lost the 1st form the 2nd form was not filled in correctly? Now that form has gone missing?. They claim it has been sent and crb tracker say it had not. I have now requested this money back as i will not be working for them where do i stand. As far as i can see i have paid for a service i have not received Help!!