Hi,
I was wondering if anybody can help.
i purchased a washing machine online from Comet on the 12/2/12
(National Panasonic NA-148VG3)
and it has not worked correctly from the get go
.Eng was booked 19/4/12 and looked at the machine diagnosing a suspension arm faulty, and that the part would have to be ordered.
Eng visited 11/5/12 and stated that the parts ordered were incorrect, but somehow he had replaced a loose part.
He did not even test W/M and left.
Phoned Comet again and stated that goods were not fit for purpose and that i wanted a refund,
Comet customer service said they would contact eng and write it off and contact myself on 14/5/12. Yes you've guessed did not phone.
Phoned again and they said that a Eng was callling on the 24/5/12
i outlined saga again and he said that he needed to talk to a supervisor, cutoff.
Phoned again and they have said that contacting their eng can take 24hrs and will contact myself tomorrow.
Anybody know where i stand, advice would be appreciated
