Have just received an offer from Paratus AMC in settlement of unfair arrears charges of £198. Its way short of the £750 I was looking for - there was NO break down of how they have arrived at this amount. Just a short letter (probably standard reply) and cheque for the above amount.

My one regret in life was taking advice from a financial advice company called (HALLMARK) this company pushed us in the direction of GMAC. I now know we where mis sold this sharking mortgage - its only since all this PPI has surfaced that I have started to look closely at our own miss fortunes with GMAC. Prior to GMAC we used a high street Building Society for 17 years with no problem. This company wasted no time in taking 17 years of life from us! Now im having my day in Court.. Thanks for your feedback and all the best with your fight

Hi Sallygirl1 I fully agree (Closing them down and reimbursing customers directly irrespective of whether they have arrears or not directly is the better method.) Do you know how long "Paratus "have been dealing for GMAC ? My mortgage was cleared in 2008 and i still have some of my original paper work - so I'm not going to take any crap from made up breakdowns. Also how long have you been chasing them with you claim ?

Thanks for your feedback! The offer from GMAC of £100 doesn’t surprise me at all. I’m just wondering what kind of reply im going to receive. As this company been fined by the FSA they should pay up! I just don’t expect an easy ride - But I’m not backing off! and I will go to court over this. Good luck with your claim Sandpearl - please let me know how you go on… Scua..

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Hello all, I was surfing the NET looking for any info on GMAC- RFC and found this site. We held a mortgage with this company from 2004 till 2008. In 2006 I loss my business - my wife worked and still works for NHS. We fell behind with the monthly repayments and GMAC started adding on the Arrears fees, Non Payment of direct debit fee, and interest charge fee totalling some £108.94 a month extra. We tried everything to hold on to our property, but GMAC would not help and we loss the property to repossession in December 2007. While I was searching for info I found out that GMAC - RFC had been fined £2.8m by FSA for unfair treatment of borrowers in arrears. This covered lenders between 2004 till 2008 which I was one. Last week I wrote to GMAC asking for a total refund of these charges. I still have some of the paper work i.e.: statements and account details. This I have copied and sent with a detail letter asking for a reply in 12 working days. I’m no expert on this process and would like to hear from anybody who has claimed back these charges from this company. Also I’m just wondering what will the best move be if I don’t here anything from my first contact. Any advice welcome Thank You