I would imagine if your anything like me, I end up frustrated because the system isn't geared to listen to the small man. We find ourselves in a spot of bother and need some time to get clear, and all you get is hassle by mail...by phone...even people knocking on your door. Well their is one way to vent you frustrations, and believe it or not, Google is your helping hand. It's called Google places. Search for a company using Google, in my case it was Credit Solutions Limited in Purley, Surrey, then on the left hand side of the search results page where it offers you different ways to search (images, maps, videos etc) click on maps and find the company on the maps search, if you have a FREE Google, you can leave a review on the companies Google places page. and if enough people leave appropriate reviews the company will notice, especially if they are detrimental. Unlike Qype, Yelp and other review directories that will remove a poor rating form the listing, Google don't, unless its in-appropriate, so 3 rules, Get a FREE Google Account Leave a review on the company you are in disagreement with Don't make it innapropriate. So there it is, a place to vent against the company you are having trouble with. Good luck