Jesus, it's done it again! I can assure you my response didn't look like that when I typed it. Not sure why it's removing all my line breaks.

Hi all,Final update to my issue.I finally beat comet down enough to say that 'they would review my case' if I sent in a qualified engineer's report. This is as far as they would budge. After reading citizen's advice bureau help page it mentioned that a professional report was not necessary unless ordered by a judge, so I instead contacted Zanussi for their 'informal opinion'.Two days later I received a response from Zanussi directly, who after a brief conversation offered to cover the cost of replacement parts. While in my heart I know Comet are once again escaping responsibility, I couldn't afford to pass the offer up, and a Zanussi engineer is coming out on Friday to fix my machine. I will of course have to cover labour costs.I'm currently moving house, and simply do not have the time to take Comet to small claims. I'm sure they rely on this regularly.Though it's not an ideal or particularly satisfying end, it's the best I could hope for I fear. I consider this a lesson learned, and will never in my life buy another item from Comet, and will recommend to everyone I know that they do the same.Zanussi on the other hand have earned a loyal customer in me.Dom

Hi all,My washing machine has developed a rather major fault 3 months after the warranty expired (read correspondance for details). Looks like I've fallen foul of the 'excellent' customer service Comet seem to offer everyone. Just wanted to share where I am so far with you.Apologies for the horrible formatting. Perhaps it's because I've copied/pasted from another window? Any ideas/thoughts/advice welcome.Cheers,Dom