Hi all, I'm hoping someone can help? on 27/09/2012 I signed up for Virgin Broadband after a long and drawn out conversation with the staff in the store. During this time I was told that the service was not traffic shaped or limited / restricted in any way. I was also informed at the time of taking the service out that if at any point I wanted to cancel, the cancellation fee would be £10.00 per service per month.. After a while it became apparent that the service is restricted and at several times of day the speed of their service would reduce.. I called Virgin and spent weeks trying to cancel the contract without having the pay the entire year, because they had essentially lied to me in the store in order to get me to take out the contract. Eventually I was told "Well you shouldn't listen to the people in store, they don't know anything"... I got so annoyed that I disconnected the service from the wall, cancelled the direct debit and tried to speak to their customer relations team to get the account cancelled. They then told me that cancellation was £20.00 per service per month doubling the disconnection fee. I tried to take this further and they just stopped responding to me completely. Every time I called they said they would get someone to call me back. Every time I sent an email it never got answered.. 6 month later I started recieving letters from debt collection agencies.. but I explained the situation to them and they said they would get back to the client and seek further instructions and not to worry about it. Now I find today that over a year later, they have placed a default against me and ruined my credit score.. This is crazy? it's like they are a law unto themselves and we have to do what they want despite being completely mis sold a service or they ruin our financial lives... If anyone can help me at all it would be greatly appreciated! Regards Ricky