That's a fair point. when the letter was recieved (14th March) to when this meeting is taking place (19th April) is a long time. im probably winding myself up about it, I like to deal with things straight away and move on, I can't deal with this waiting about, I have GAD (generalised Anxiety disorder and my employer is aware) and this isn't helping. Not that i'm using that as an excuse because I really wouldn't and never had. Thanks anyway.

I've been there for ten years and no complaints have been made against me at all before. I more often than not, receive flowers, chocolates or cards just for doing my job. In my profession, after a while you begin to 'read' people, you know how to handle different people in different situations. This complaint is completely and utterly out of the blue and if I'm honest has really knocked my confidence.

I should also add that the allegations are completely false and I believe it was planned, because of the way the letter was written it reads like someone planted ideas, if that makes sense.

Right, I work in the funeral business and about four weeks ago my employer phoned my manager to say that a member of the public has made a complaint against me, this complaint was basically about so called non communication, and general conduct. I had no idea this complaint existed until my employer had already gone to see the family and basically believed what they had accused me of, bear in mind he had never met the family before and because he hasn't spoken to me about it , he has no idea what really happened but believed them any way! He had the letter in his procession for a week before seeing the family, he then saw the family offered them some money back then phoned my manager the following morning whilst in his way on holiday for 4 weeks. He has now called an investigation meeting to be held this week. I feel like its too late to investigate, he's already made his mind up. I just wanted some advice on what I can do or say really? I don't feel I've been treated fairly at all. Thanks

Thank you so much for your help. I'm glad that's resolved, was starting to doubt myself. Thanks again.

Oh I see ! ok, thank you, the figures are.. Total cash price £10500.00 less deposit £1500.00 amount of credit £9000.00 Charges £1288.80 Acceptance fee £125.00 Credit facility fee £60.00 Total Charge for credit £1473.80 Balance payable £10473.80 Total amount payable £11973.80 APR 7.9 1st Month amount was £339.35 (inc acceptance fee), then 47 months of £214.35.

Thanks ims21. That's what I thought, which is why I didn't think we had it. we refused things like that all the time in those days,( i'm sure of that). He seems to remember something being said about it being compulsory and accepted it.( i'm not so sure of that). the agreement list things like the value, the deposit, the charges, the fees and the grand total. The charges I think is the interest and the fees are for setting up (small amount). I can't see anything to suggest PPI on it. Not sure now .......

Hi guys, I'm a newbie so please be gentle ! Back in 2003 we had a hire purchase agreement with Capital Bank PLC via car dealership, this was running for 4 years. I was surprised to find I still have the agreement. My other half is intent on claiming PPI but I can't see anything on it to suggest we had PPI but he is adamant we had it ! How would you guys suppose to go about it ? I've downloaded the template letters etc but i'm holding of for a bit until I get a bit of advice from someone who knows what's what ! Any suggestions/advice??

Thanks guys, will definitely ignore them, will await further junkmail then

Hi, I'm a noob !! I too have recieved a 'ticket' from G24, (21st Apr '12) after reading almost everything on here, I am very much inclined to completely ignore it, I just wanted to check that nothing has changed since the last posting on this thread?? Thanks