I may try that f16, but first I will give them a chance to reply to my email notifying them I am cancelling my order. So far still no reply, just being completely ignored but I will not give up. I am sick to the back teeth of companies that continue to go against the DSR or SOGA, in my opinion it is going on far too much nowadays. In the past I may have just given up but not this time. If all else fails I will take them to small claims court if I have to. While I am here I just wanted to update the thread in case anyone visits in the future with a similar question to mine. I phoned citizens advice yesterday and asked them and they said that a customer can cancel just part of the order and it doesn't have to be the whole order.

No neither of the two items I ordered are personalised. Even though their website states 48 hours I believe the minimum notice for cancellation is 7 working days after the day the order is received. If they do not reply to my initial returns request I will make sure they receive my notification of cancellation within 7 working days but I'm still unsure if I can only cancel all of an order or if I can actually cancel just part of an order. The first contact I made regarding the product wasn't to notify them of cancellation, just that I wanted to return one of the items I ordered because it didn't fit - It was returns request submitted via their website but no one has got back to me.

I just had a quick look and in short their terms and conditions it states if a customer cancels they must return at own expense (which I'm fine with doing). If the customer fails to return goods then they will arrange collection and charge the customer the cost of doing so. Refunds will be issued within 30 days from receiving notification. It does not say anywhere about having to cancel all of the order or just part of the order, just that they wont accept any cancellations of personalised items. In the returns/refunds section it states if the wrong size is ordered (I followed the measurement and fitting guide but the product is still too big) the customer needs to notify them within 48 hours, which is what I did. They also state they will get back to the customer within 48 hours if they agree to accept the product back, it's been almost a week but I have not received a reply.

I purchased two products from an online only store recently. One of the products is not suitable, it's not faulty and I wasn't sent an incorrect item - it's just once I received the product in person I can see it's not suitable and so will be of no use to me if I were to keep it. I have contacted the company I bought from and explained why it isn't suitable and also that I would like to return it for a refund but I have not received a reply. I understand under DSR I can cancel during the cooling-off period, but if I want to cancel an order and I notify the seller within 7 days after receiving the goods can I only cancel the whole order (the two products ordered)? or can I cancel part of the order (the product that isn't suitable)? I would like to know this info because if I do not receive a reply from them within the next 48 hours I will be emailing them to notify them that I am cancelling my order but I am unsure if it must be the whole order and not just part of the order. I would prefer to return the unsuitable product for a refund and keep the other but if I have to I will return both together. Both products are in the same condition they arrived and all labels/tags are intact.

Hi, I received some dog clippers last week, Tuesday 23rd will be the 7th working day after receiving the goods. How do I stand if I have opened the packaging and it's not resealable? The packaging of one of the products in the order was the type that you have to cut right around the edge with scissors to open, really tough sealed plastic. On the website I bought them from they state: Does this mean I wouldn't be entitled to a refund on this part of the order because it's not in a resealable condition or only part refund? I'm worried because on their eBay listing (they sell on eBay too) they say they charge a 25% restocking fee if you change your mind! that could work out expensive. They do not state this anywhere on their website but still worried they'll only partially refund me once they get the goods back. I understand I am within my rights to cancel the order because I'm still within 7 working days and that I can have a refund on the clipper because it's unused but I am not sure how I stand with the opened packaging on set of attachment combs? seeing as I have had to destroy the sealed plastic package they came in.

I just wanted to update this thread. I received another letter from Barclays about my complaints before I sent off the final letter about the FSA Guidance. They reminded me I wasn't able to get the money back because of being over 120 days but went on to say as a gesture of goodwill they will refund me the money for the unauthorised transactions. So that's a result and I'm really glad.

I am not sure some calls on my latest bill were made by myself so to be sure I logged in to my virgin media to check the numbers. Unfortunately I was unable to do so as they come under the £0.50 and they only give you a breakdown/itemised online for over £0.50 per call. I phoned 150 from my landline to ask about these 19 calls and pretty much all were 08 numbers. I asked what the numbers were so I could check them but she said she wasn't allowed to do that and could only give me the first 4 digis and the last 4 digits, which really is not of much help as my plan was to Google search them to see if they belong to a company I have phoned before. After that I asked if I could have a breakdown/itemised bill of these 19 calls but was told this was not possible. I'm a bit annoyed at that seeing as I am required to pay for something but they cannot show me exactly what the phone numbers were, duration, time made etc. So I was just wondering if anyone knew whether the information I was given over the phone was correct? Is there any way in which I can request an itemised bill of these 19 calls? I have no way of knowing whether it was me who made them without knowing the phone numbers that were dialled.

I phoned HP today, didn't get back from work in time yesterday. The technician had me uninstall something to do with the wireless (something something wifi adapter in device manager). Shut down then restart, had to find my wireles network click connect (making sure the connect automatically box was checked), enter the key and it worked YAY. Next he had me enter the bios to change the fan setting. The setting was called something like Fan always on and was enabled so he got me to disable it. After starting up I noticed the fan was no longer on constantly. Now for the overheating... He had me download speedfan to check the CPU temp. Unfortunately after downloading and installing speedfan it does not show my CPU temp for some odd reason and also does not show the fan speeds etc. He did not know why this was and then suggested that there is nothing he can advise me on with regards to the laptop getting hot, if they were to collect it they would do the same sort of tests and it would probably end up getting sent back to me 2 weeks later no different! . Then he said for me to keep eye on it and note any error messages if it shuts down and to call them back, not to worry as I still have some of my 12 month warranty left. He also said if I notice the fan kicks in too many times, say 20 times an hour instead of 2 times then to call back too. Well after finishing the call I have noticed that's exactly what it's doing - the fan comes on, and once it goes off it's off for about a minute, if that, then it comes back on even though I am not doing anything on the laptop. Just keeps doing it over and over. Oh and I restarted the laptop because after contacted a friend about speedfan not showing my CPU they told me that I could see the CPU temp in bios so I checked and nowhere in the bios menu does it give me any temperatures, let alone the CPU temp . So after exiting that the laptop started up, and guess what? the wireless is playing up again so it's not fixed! So over an hour spent on the phone that cost me money and it seems I didn't get very far. I will have to call back again tomorrow now because their phone lines shut in 5 mins. Hi CCMRob12, sorry I didn't get a chance to try this before phoning HP as haven't been on the forum.

Yes, I used it once to get windows set up, then I was away for home with work for many weeks and I continued using my tiny acer notebook. It was a part christmas present from my mum, so when I first set it up it was end of Dec. I decided to start using it the other week because I couldn't take my PC everywhere and the notebook can not handle my files/tasks. Thank you for the advice but to be totally honest am not willing to take the laptop apart myself, however simple. I just find it shocking that a laptop could clog up after about 5 hours of use. I am not sure if it behaves like this on different routers. The lady who phoned me didn't mention connecting to the internet, and when I told her it overheated using the internet she didn't then say she would test it on the internet herself. I am assuming she didn't connect it or couldn't because HP requested that I do the internet diagnostics with HP myself. I will check the HP site for updates, or maybe I should just wait to see what HP say when I phone tomorrow... it's just when I did the BIOS update there were a few other updates that I didn't do.

Yes it is a G6 1238SA. I was told by others on a forum about the fan clogging up, but my laptop has only been used 5 times in the last week, before this it was stored in a plastic bag (that it came in in the box), so personally I doubt this is the issue. When I turn the laptop on the wireless doesn't connect automatically to my wirless network (even though the option is checked). I then left click, find my network and click 'Connect' on my wireless network. It wil try to connect then eventually say it was unable to, if I click the troubleshoot or repair (cannot remember what it says exactly) it will come back telling me to reset my router. I did not do this and just turned off the wireless in my laptop via the button on the keyboard, waited a few seconds then turned it on again, again it will not connect automatically so I have to left click find my network and click 'Connect' and that's when it will work. I have had to do this every time I turn the laptop on. One time when I clicked troubleshoot it came back something about the wireless adapter in the laptop but I cannot remember what it said. A software issue? well I really hope not because Comet told me on Friday I am not covered for software issues.

Oh to try and cut my previous post short incase you don't want to read (sorry it's long!), my laptop didn't get collected from Comet to go to HP yesterday as HP didn't think there was a fault with my laptop (and neither did a Comet employee who decided to have a play with it themselves). I was told by Comet to collect my laptop from them and go home and ring HP myself. So it seems my journey to Comet on Friday was a waste of time.

Brilliant! thanks so much for your help slick132

Well I have an update, not one I was hoping for though I got a call from Comet today and the lady said that she had had my laptop on for 30 minutes and didn't feel it was overheating and that it hadn't shut down and also said that HP aren't willing to collect it as they didn't think anything was wrong. I repeated the 3 things that are wrong with it, the fan is on constantly, the laptop overheats and has even shut down and the wireless does not work properly. Apparently the information about the fault that was put on the paperwork (done by a Comet employee on Friday when I left the laptop with them) wasn't enough info. Here is what was exactly written under 'Decscription of Fault': Now, when the person at Comet wrote that on the paperwork I did think it was a bit vague and that they could have explained it better. I even tried to correct them on the spelling of fan (van) and they said they would correct it but clearly they didn't. After explaining again to the lady on the phone what I felt was wrong with my laptop she said she will contact HP and give me a call back, but it basically sounded like I would be collecting my laptop as is and that there was nothing wrong with it and HP wouldn't collect it because of that. A few minutes later I receive a phone call from the same lady at Comet and she said she forgot to ask me something else about the overheating of the laptop, whether the laptop overheats more when plugged into the mains than on battery, I confirmed this and she then told me I may have to bring in my laptops power supply before (that's if) HP collect it (the Comet employee's I saw on Friday said I only needed to leave the laptop). I then asked when my laptop would be collected by HP to be looked at and she said she couldn't confirm this because they may still not accept there is a fault, then that's when I got rather annoyed and told her that my laptop WILL be looked at HP because there clearly is a fault with it! then her attitude changed slightly and assured me that HP will look at it, so why say otherwise at first? . I also asked how long it would be at HP and she said it could take upto 4 weeks! she said she'd call me back after confirming with HP whether they'll need the power pack. I received a call a few mins later and I am told that HP want to do a BIOS update, I told her I had already done this myself before I brought it to them on Firday (I read online that sometimes a BIOS update can help, but in my case it didn't), but she replied saying they still need to do diagnostics over the internet and via the phone, so I was told to come and collect my laptop from Comet, go home and phone HP and do that. I wont be able to phone them until tomorrow now because the phone line shuts at 6pm. What a waste of time taking the laptop back to Comet on Friday. I thought I was doing good when I went in stating the SOGA (that it's Comet's place to sort and contact manufacturer, not me, my contract is with them blah blah) and by doing that I got Comet to sort it for me after first trying to tell me to go back to the manufacturer myself.. . but now now I am having to contact the manufacturer myself anyway. I don't know why they didn't contact me about this yesterday seeing as on Friday I was told the laptop would be collected at comet to go to HP on Monday. I didn't think Comet had computer technicians in store like PC World do? so who was she to tell me nothing was wrong with my laptop? I left it at Comet on Friday because I was told it would be sent to HP on Monday, then I get a call today on Tuesday telling me a Comet employee has decided to play with my laptop to see if it overheats then to be told it doesn't. She even asked me what it was I was doing on the laptop when it overheats, I told her browsing the internet, I wasn't doing anything else as I haven't used the laptop and therefore nothing is installed on it other than an anti-virus (so no videos, photos, files or other software that I use) and she said it sounds like it's the internet that's causing the problem. Well I never knew that the internet could cause a laptop to over heat.

Oh wow thanks so much for finding this slick132! So if I were to write back to Barclays about their decision not to help me (because of the 120 days) then I would state what's written on the FSA site? sorry but I really don't know about writing these sorts of letters when questioning a places decision.

I've never been one to check every single transaction on my statements, I would skim through them. Most of the time like yourself I would just check the in, out and end balance and knew roughly what should be there and probably the only time I would have got suspicious if it was different by a large amount. At first I did see the itunes transactions but because I have an itune account myself I just assumed it was from one of my purchases. Then when I looked through my statements thorougly I saw 2 itunes transactions in a specific month that I knew I hadn't bought anything from itunes. I then looked through my other statements and found the other 2 and when I saw one for £20.97 I knew for sure it wasn't a transaction of my own, I would never spend that on itunes, the most I have ever spent on one thing from itunes was £1.49. I have had my itunes account for about a year now and up until today I have spent £5.74 on apps for my iPhone and a couple of songs. I still have all of the receipts for my itunes purchases. Since finding the unauthorised itunes transactions I panicked and removed my debit card from my itunes account and haven't bought a thing since (initially I thought someone hacked my itunes account but that wasn't the case). You make a good point, but I am thinking Barclays are saying that Visa have the 120 day policy so then I would think they wouldn't it as a problem for the bank itself I am really not sure how it all works Hi slick132, I would have to say that it wasn't a family or friend. I will definitely get the card replaced. I should have done so already but needing it most days I couldn't be without it for a few days but realise the security of my account is much more important