We too have an MBFS lease. I have emailed them twice regarding servicing and whether we need to use a main dalership or whetehr we can use an 'authorised ' service center. The European Block Exemption, from what I understand, allows a vehicle to be serviced at an 'authorised' service centre as long as original parts are used. We've still had no reply and we don't want to get the car serviced at an authorised centre only to end up with a bill at the end ! Does anyone have any idea ? Reading through these posts, I anticipate getting a bill at the end! Mileage over and above our agreement is understandable since that clear cut. However, damage to the vehicle and what the meaning of 'good condition' is - is anything but. The BVRLA describes 'fair wear and tear'. If after 3 years, there are some stone chips on the bonnet, I would think this is fair wear and tear. However, big dents would not be. The odd shopping trolley dings could be described as fair wear and tear depending on how many there are. If there are a couple on the car then perhaps. However, if there are 5, then perhaps not. Wheel rashes/kurbing also could be described as fair wear and tear as long as the wheels are not bent or if it's present on every wheel. The point is - this is SUBJECTIVE to a great extent and one is relying on anotehr to assess the position in a 3rd party location out of sight and without any recourse to an independent inspection. My main bone of contention is that IF the vehicle is taken away and inspected AFTER the vehicle has been returned, the consumer is NOT being given the opportunity to rectify the vehicle beforehand IF items are iin contention as to 'fair wear and tear' and/or 'good condition? Surely this is contractually wrong? I also agree that any conditions received AFTER the initial contract is signed cannot be held up in a court of law as being part of the contract sicne they were not explicitly stated at the outset. Is one supposed to read the mind of someone at MBFS? I have lived in the USA also and had leased vehicles there. They have a logical system whereby any vehicle due for return is inspected (at your home or place of work) by a 3rd party inspector but who is contracted with the finance company within 30 days prior to hand-over. They will inspect the vehicle and let you know if anything needs to be done prior to return. It's then up to you whether you want to get the repairs done before returning the vehicle (at you own expense) or not (and get charged). Furtehrmore, they are way more lenient that in the UK. For example a dent can be up to a credit card size before being needed to be repaired. Also stone chips are allowed. Wheel rashes are allwoed as long as they are below 50mm. On the day or return, the vehicle is either taken to a main delaership who then 're-inspect' the vehicle in front of you or it is picked-up on a flat-bed and taken to whereever and re-inspected.