Dear all, I was able to have an FFS offer accepted by the creditors after 5 years in IVA ( redundancy factored into offer), which is a great relief for me but the iVA partner advised they would not release the satisfaction letter unless I signed a deal that all future PPI recoveries were paid to them. Some history on this ( IVA partner had a sister company look into my PPI about 3 years ago and recovered very little. When the PPI deadline happened I hired my own company claims firm who were charging similar rates and with approval of IVA partner). They have recovered considerably more and their invoices have been sent to IVA firm for direct settlement as they are being sent the funds currently by the banks/ cc firms. I also believe that some of the PPI claim should be returned to me ( interest? ). The situation now is that PPI claims firm have not been paid & I have not received anything back either. ( PPI firm is now contacting me). Please can you advise if its legally binding that all PPI must be paid to IVA firm & also if there is a reasonable timeline that they should process these amounts? Thank you in advance

yes it states PP as the IP company and the practitioner names are shown separately on the docs Thanks

I would say at least 80% of my debt is with dcas Payplan put some kind of interest on the property at start of iva so that they are notified if anything were to happen, I thought it was a charge? They have a branch called Payplan Partnership ltd and always answer the phone as IVA support? They have case officers assigned and I never was able to deal directly with the IP

Its with Payplan They are holding a charge on my property and the veiled threats about possible bankruptcy do worry me. If I ask to terminate my iva dio they have to release the charge on my flat? Original lenders were cc (mc&vi) barclay natwest tsb amex rsb bos Cap one egg halifax mbna loans with Welcome PD loans money shop, uncle buck, pounds til payday, quickquid, mem, Wonga, peachy Having said that many are with DCA's like Lantern. Max , Hoist, PRA. Lowell , Watch Intrum ( big ones are Intrum Max Hoist& Watch) Thanks again!

Hi DX100uk Thanks for your message and also that you remembered my issues I am still in iva but not paid them for 3 months. After my redundancy in Mar I had to pay them 18.5k and thought I was close to ffs but they advised that due to redundancy payment treated as windfall (lol) they were changing the due amount from 81% to 100% I did find another job after 6 weeks but am on probation for 6 months but its not going well as I am stressed from iva and new job. The doctor has signed me off for 2 weeks with anxiety & referred me to a councillor, also written a letter for me to fwd to iva asking they allow me to settle early. So far my original debts were 74k but proven debt was 61.5k With my payments to date (including redundancy) I have paid in 54k and my girlfriends family are so worried about me they are offering 11k as gift for ffs Payplan were going to terminate my iva and said it could well result in bankruptcy ( I have a flat with a mortgage) but equity of about 80k which I am worried they will go after I spoke to pp today telling them how stressful this all was and it may well be that I don't pass my probation ( I am 59 btw so was lucky to find a job so quickly) Sorry to burden you with all this but I always respect your advice and knowledge, and PP have worried me by going for the 100% and bankruptcy warning Thanks in advance

Hi all, I received this kind of letter too & have registered online. Please do you know if it covers all 3 of their companies ( money shop/ payday uk & Payday express) , unfortunately I was victim to all 3 at some point.. Also, am currently in an iva and MS is included, do you think I could stop paying & ask my iva if that's feasible ? Thanks in advance

Thanks dx Please could you send me the best link? Also, if I manage to get back more than my balance remaining on iva would this mean a refund? I'm very disappointed with iva support since my redundancy, they seem to have become a credit control team and are constantly asking for updates and payment Thanks again!

Dear all Please can you help me with some advice/ tips? I have a history of large credit debt, ( many credit cards, consol loans, payday loans, ) and following a failed dmp, I entered into a 5 year iva (equity clause applies) The iva is large 73k is the total debt and so far only 63k is proven. The iva proposed that I pay 81p in the pound and this was agreed. In Jan of this year I had paid 32k but was made redundant in Feb & paid the windfall demand of 19k , so now have paid in approx 53k Unfortunately, due to stress from previous job & debts I am looking for another job but my health has taken a turn for the worse and I'm having to have treatment. I contacted my iva firm to ask if its possible for F&F settlement and so far they have given me 3 different amounts of what is left to pay ( 7k, 16k & more recently 50k? and that my payment to creditors had increased to 100% due to my redundancy) I queried the 50k stating that this would mean total has exceeded my original debt by 27k?. Additionally I have been in contact with the FOS to ask if its possible to claim refunds on payday loans (30% of my iva balance) and they advised that it was although my iva firm did not advise me this on joining. Also, FOS have said its also possible to claim irresponsible borrowing from cc firms too if they had checked properly that I could afford to pay the credit back. Is it too late to start these reclaims & also would any refund be classed as a windfall and go to my iva? If debts are wiped out by creditor would this reduce the original total of my iva and mean less to pay in? My other thought was to maybe see if I can get a F&F agreed & then reclaim afterwards. Sorry its so much info but any advice is much appreciated Thanks

Thanks for the reply. Yes I contacted PP and they guided me through the process but I was anxious at the time to get a deal in place so did not check items you mention. Is it too late to do that? I did mange to get some ppi back but that was offset against iva balance Thanks

Hi there, I am currently in a 5 year IVA and completed 3 years so far Appox 30% of IVA was payday loans and I am now seeing many ads from no win/no fee companies claiming that they can get back not only roll over interest but more compensation too? Please can you advise if this is a good thing and also if its possible to do this while an iva is active? Thanks

Thanks Andy So if I can transfer my plan to one that offers flexi drawdown income, I can withdraw upto 25pc tax free and leave the rest invested? I'm not sure but it looks as though Aviva are allowing customers to set this up without a financial adviser? Thanks again

Hi there I just turned 55 and looking to take upto 25 pc of my pension pot. ( tax free) it seems to be a lot trickier than I thought and was hoping for some tips please. my current provider (aegon) advised that my plan does not offer 25% tax free and told me to get a financial adviser or go to their site retirready? - I looked on this site and its more confusing all i want to do if possible is take 25pc tax free and leave the rest in a plan so do not have to pay any tax Any help is much appreciated thanks!

Thanks fkofilee, unfortunately there are a few as follows:- money shop uncle buck peachy quid 24 cfo lending mini credit wonga total home loans quickquid 247 moneybox liquid advance quid.co.uk mem Rgds

Hi Over the years I have been living on credit and had many cards/loans, trying to juggle the payments, and then got into a payday loan spiral. Regret all that happened and now am in an IVA Today, I received an email from Wonga saying that my debt is wiped out and no more to pay which is great news. Please can anyone advise me if other payday lenders are doing the same or best action to take to get these debts wiped or reduced too? Thanks in advance

Hi!! I am trying to sort out my finances (many unsecured debts) and had to call up some dcas to get current balances. The one that looked after amex cc advised that it had been returned to amex and i should call them. I called and they advised that if i was wanting to set up a payment plan they assign to another dca and I would hear from them by end of week. Today, I received a letter from Amex stating they were willing to accept 40% and write off the 60% remaining as debt forgiveness? There is a time line to call them back I had not heard of this before and wondered if anyone on the forum could advise and if this is too good to be true? Thanks!

I have a call with one of the free debt help companies this week to discudd my finances and suggest possible solutions. My finances are out of control and need to do something Some of unsecured loans have been secured by charging order on my property which is mortgaged. My unsecured debts are high ( approx 50k) and secured excluding mortgage is 15k I have heard that you cant include secured loans in a dmp or an iva so if the company advise an iva /dmp what woul stop these other companies trying to secure all their amounts too? Also, many of my debts have been moved from one company to another but have noticed Natwest have not sent me any reminders or chased payment in over 2 years. Also , they are not showing on my credit report as default payments. Is this a good thing? Any advice is appreciated Thanks!!

Kensington just replied to my complaint letter where I had asked for the 50.00 monthly fees to be reduced. ( the balance was 3500.00 but they admitted they had used incorrect figures on the statement for a 18 month period so wiped out interest and fees down to a balance of 1200.00) I called them and they confirmed that of the 1200.00 remaining that this included 14 x 50.00 fees plus interest which I then complained about asking for this to looked at too. They replied stating that as my loan was a secondary charge on my property and not a mortgage, it was under the consumer credit act and therefore these charges were fair and they had only been fined for mortgage fees in the past. I advised them that 50.00 was still too much for a computer generated letter but they advised that under cca this was ok. They offered to wipe out 200.00 of the fees if I would sign a compensation form?? and enter into a repayment plan. I advised that I am not signing the form and would take advice. Please can anyone help on this? Are they correct about these fees as they keep stating? Thanks

Hi dx I just managed to a Q&A from NR that came with their letter. One question is: why did NR sell my loan to Marlin? The answer: in accordance with NRAM long term strategy to manage its closed mortgage and loan portfolios nram will consider selling parts of the mortgage and loan portfolios if it is in the best interests of the taxpayer. NRAM sold part of its unsecured personal loans to marlin europe and the proceeds from this sale have been used to directly repay the NRAM goverment loan, Does this help? Thanks!

Hi dx Thanks for your reply, I have not asked for either of these at the moment. Marlin have not mentioned the ccj or the old amount agreed by the court but are asking that i complete a income and expense statement. When I mentioned to them that there may be an existing amount agreed by the court, they seemed surprised and advised that i sent them these details too. Thanks

Hi there, I had a 10k personal loan with Northern Rock but fell behind on the payments due to financial difficulties. NR issued a ccj and at court it was agreed that i pay 19.00 per month but the loan became secured. I kept these payments up for a good while but then , stupidly let them fall behind. Now Marlin have taken over the loan and I received a letter from Mortimer Clark solicitors (same address as Marlin) they say that they want to get my property valued with a view to pushing for a sale. Please could anyone advise me the best thing to do? Would my original ccj of 19.00 still be in place or due to arrears has become invalid now. I regret missing the payments on this and Marlin have given me 10 days to respond. Any help is appreciated Thanks!!

KM are still insisting I pay a balance of 1200 which they confirmed on the phone includes 14 x 50.00 late fees plus interest. I asked them to review as these charges have already been deemed unlawful. They were willing to deduct 50.00 as a gesture of goodwill. ?? As they already have reduced 2800 from the balance do you think I should stick on this or go for more reductions of these horrid fees? Thanks in advance

What a shock !!! KM wrote to me today saying sorry that they had overcharged me by 1600.00+ in interest and charges and were enclosing a cheque for 10% of the error as a gesture to say sorry. They adjusted my account but it still leaves 1200+ which is almost entirely made up of 50.00 late payment fees and councillor visit charges that never happened. they asked me to call to set up a payment plan to clear remaining balance or if I had any questions. I was wondering if anyone knew if they were under investigation as this is quite a surprise coming from this bunch who have been difficult to say the least during my time with them. Any feedback is appreciated Thanks !!

Hi there, I canx my bt phone line and was going to switch to Virgin but the wait was too long, so called back BT and put in an order for a phone line again and also broadband. BT confirmed the order plus advised I could have BT sport free , They mentioned that I may not be able to get my old number back but would sort this out after phone line was live again. Order date was 30 sep. In the meantime I received a bunch of emails and txts advising what was happening and that i should activate my bt account. Great ! ..... I thought.... On 30 sep I received the broadband package as promised and also an email advising my service was live. I dialled the number they gave me from work and it rang. However, when I arrived home that night my phone line was dead. I called the number from my mobile and to my surprise . ... my next door neighbour amswered the phone. I called the fault line call centre and they advised it was a cross line fault and engineer would fix on 02 Oct I got home on 02 and line was still dead, I had a voicemail from the engineer saying that I needed to be at home as they needed access to my property. I called fault centre again, 55 mins on the call and the kept apologising, staing that engineer would be at my home on 08 Oct between 08.00 and 13.00. OK I booked time off work on 08th and at around 11.30 I thought I would call BT to see if the engineer was on his way. 40 mins on that call, they said sorry but there had been a fault (LOL) at their office and the engineer appointment had not been sent out. They advised that they had tried to call me the previous day to advise.. .. but when I asked which number , they told me the number that I was having connected. AAARGH...... I asked them how I was supposed to get a message on a phone number that they were supposed to be connecting? they said sorry and made an appointment for me for 17 the between 08.00 and 13.00 . .. I booked more time off from work. On the 17th , at approx 10.30 I thought I would call to make sure this guy was on route... . and 55 min call again but they told me that the engineer had seen this was a crossline fault and thought he could fix it from the exchange so had canx the home visit??? OK they said sorry again and the next appointment would be 21st Oct between ( yes .... thats the one 08.00 and 13.00) In the meantime, I received an email from BT saying that my first bill was ready. .... Errrm , well not much to pay as I had no service as yet!! on checking the online billing they were charging me for rental but also 15.00 of call charges ( made by my neighbour on their phone). Back to the 21st Oct.. . engineer arrived at 08.00 on the dot.. . I was shocked! He fixed the phone line and was all done in around 50 mins after nipping back and fourth to the exchange box up the road. So my question for you is . .. Am I entitled to any compensation for anything? ie time off work, extra data purchased on my mobile for internet access, calls to BT, etc Its a long account of what happened but I wanted to set the scene of what happened and everything that occurred. Any feedback is great! Thanks.

hi there, I am getting ready to write to KM but looked at FSA report on these guys. The arrears piece is pasted below.... xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx Arrears charges 4.31. During the Relevant Period, Kensington imposed a number of excessive or unfair charges on customers in arrears. 4.32. The excessive or unfair charges imposed by Kensington were: (1) a fee for a returned direct debit which was charged on each re-presentation of the direct debit by the Firm regardless of the number of times it had already been returned unpaid; (2) a fee for a cancelled direct debit, which was excessive in light of the associated administration costs; and (3) the calculation and imposition of an early repayment charge on mortgage balances which included arrears fees and charges within that balance. 4.33. The above charges were excessive or and/or unfair because they did not accurately reflect the actual administrative costs incurred by the Firm or were otherwise unfairly applied to the customer. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx This does not actually mention monthly arrears fees, but the excessive part (4.33) is I guess relevant to my charges? Do you all think I still have a chance of success? Thanks!

I have had a mortgage with this co for last 8 years or so and unfortunately there has been a history of arrears over the years due to changing circumstances. Currently, am 3 months in arrears and received a letter stating the amount and that i had 15 working days to contact them to make a suitable arrangement. On day 13 of 15 I called them and was advised that they would not accept a proposal from me, even with an income and expenditure statement, as due to my history I would most likely break the arrangement. They also advided that there was a letter on its way to advise of a court hearing to obtain a charging order against any future arrangements. On checking their system they then told me that the letter was but was not being sent out until 2 days later ( day 15)? I queried this with the advisor and then her supervisor came on the call and advised that the advisor was new but the details were correct. ie the letter sent to me advising I had 15 days was just a standard letter and should never have been sent to someone with my history.... He then advised that they would go over an I & E review but it would not be accepted without going to court first and he said I should attend the hearing. A week passed and I had still not received this letter advising of the hearing, but I did get an urgent voicemail from ME asking me to call their offices before 8pm. I called them and was put on hold whilst they checked the notes. A rather embarrased person came back on the phone and advised that although the letter had still not been sent out... . they would not accept an arrangement from me without going to court first and that the purpose of her call was to see if I could clear all the arrears on that day before further action commenced. I advised that this was not possible and was then advised that they were not sure why I had been promised a court letter a week earlier but she would chase it up for me. (!) I was then reminded that while my account was in arrears I was being charged 40.00 per month but that this would stop once there was an arrangement in place... .. (Errrm, this is what I am trying to do but you won't accept it unless court is involved and the court date is being pushed further ahead. Anyway, still no letter but I just wondered if anyone could advise if this is normal. Thanks in advance.