Hello everybodyI sent this email to Comet this morning - just wondered if people think I might be able to have some success with this. I am not asking for a lot, just to have a working TV that lasts longer than 20 months! I can't afford to pay for the independent engineers report but do people think I might have to?Thanks in advance
WITHOUT PREJUDICEFor the attention of Bob DarkeDear SirI bought a JVC LT-40DG20J 40” on 18/08/2010 For £499.99 – receipt in hand. I have enclosed a copy of the receipt for you to check your records.On Thursday the 22nd of March 2012 it stopped working, we checked it wasn’t the fuse.My partner phoned the number on the back of the telly, which lead you to a Comet’s phone number, they told us that we’d have to pay for someone to look at it. Then we decided we’d call JVC themselves, when we got through, we were told that they only make that TV for Comet and don’t even have instructions for it, as Comet buy them in bulk with no guarantees on them.I have 2 small children and work during the week, so weekends are very precious to us. On Saturday the 24th March the last thing my Partner and I wanted to do was take the unfit for purpose TV to Comet in Slough. (This is where we bought it from) we spoke to the Store Manager called xxxxxxxxx, who was not cooperative at all, and wouldn’t even give me his Area Managers name. He said we had to pay £65 to check if it was a manufacturing fault or not. Whilst I understand that this fee applies to establish if the fault is that of the manufacturers - we’ve only had the TV 1 yr and 8 months and I believe that a Television should last longer than that. I was even told that day by a salesman that a TV should last for about 25 years! The TV has had ‘normal’ use, I would say no more than 5 hours per day maximum. It has been cared for without any risk to the internal workings at all.As a family, due to our expenditure exceeding our income, we cannot afford to pay for a fee when we don’t feel we should have to.I believe we should have been at the very least offered an out of warranty repair, or the cost of the TV as it stands, even if they could have given us a discount on a new one I’d have had some better feeling towards Comet’s reputation.I would now like to make a formal complaint and I expect an acknowledgement within 5 working days and a response within 4-8 weeks.Please can you forward me the details of your regulator. If I do not get an amicable response from you I will forward this complaint to the regulator and I will make a claim against Comet at the Small Claims Court for the full £499 – I understand this will cost an initial £25 which I will also claim as a further expense from Comet. I look forward to your response.
