Hi, When it comes to things like this I am clueless & I have tried to look this up but to no avail. I moved out of my flat in February and came to an agreement with the estate agent about returning my deposit when we signed the check-out inventory on 16/2/12. He told me my deposit would be returned within fourteen days (so by 1/3/12) - it wasn't. I rung him on that day and asked why my deposit had not been returned & when it would be. He said "sometime next week" and was very abrupt on the phone. Still no deposit. I did some research & later found that my deposit should actually have been returned within 10 days (Code of Practice for Residential Letting Agents - paragraph 12c). I moved in to the flat on 12/6/11 and my deposit was not registered until 14/12/11 & that was only after my insistence for six months! These are just two of the issues I had in my tenancy, which I documented in a complaint to him by email and by letter sent by recorded delivery which I can see he has signed for. I have tried calling him and leaving messages but he is still not getting in touch with me. How much time should I allow for him to get back in touch with me? Should I start looking for a mediator or registering this in a small claims court? I will be making a complaint to the Property Ombudsman. Thanks for any help anybody can give me, I'm at my wits end.