we paid frew money gran not frew the bank

I've already made a payment of 115 pound an they are saying there was a problem an I need to send the amount again an I will be refunded the origanal amount have you had a loan from them? Did thay pay you? Thanks

hi i applied for a loan i got accepted and they asked me to pay my first payment upfront so i paid it and then they say i have to pay another payment to get my loan what should i do