Hi all, I tried to paste on here the letter I sent to Halifax and BDML Connect last week, but I can't seem to make it work. Nevertheless, my letter was based on the template that has already been posted on here. I sent the letter recorded delivery last week and have received a standard response from the Complaints Team yesterday. It says that an independent member of the Complaints Team will investigate the complaint and that they will write to me as soon as they can. The letter includes a standard handout, telling me how my complaint will be handled. If I havent heard anything next week I intend to write again, but any advice in the meantime will be gratefully received It is probably worth saying that I am still yet to receive any correspondence from Halifax informing me that my cover will not be available for renewal! Thanks Laura

Hi Alanty, I am also using the template letter and have changed it quite a bit to fit with my personal circumstances. You should definitely delete the Extra (in my opinion!) as this technically relates to a different policy, which had a higher amount for which you could claim. Once I am happy with my letter i will post it on here for others to see (if i can work out how to do it) Also, can anyone here please direct me to a website that states what costs I might have to pay if I take Halifax to a County Court over this? I know the fees would be in the region of £225, but I am more concerned by "hidden costs", something which I could not find on the County Court webiste Many thanks L