Sale of goods act. It does exist otherwise we would all be in s***.

Sure is.Another thing that i forgot to mention is that JL assured us that the tv we returned would go to land fill and that they would have to pay fro it.LIES all LIES they either sell the tv off or give it to a member of staff.I already knew this to be the case so when they came to pick my tv up they were determined to get the remote control, but I never gave it to them.The remote does not go to land fill.

By law they must publish their terms and direct the consumer to where they can be read.I had a very good read of the consumer of goods act.

After one year your T.V would be worth 800£[by the way always buy at the beginning of the year if dealing with John Lewis].In this case it would not be too bad you would get a tv set worth 800..but they do not have to give you the same brand as your T.V ,we all know some brands are worse than others.The specs would be different because technology moves on,but say for example you paid extra for the brand,design or techincal specs that most people are unaware of, then that does not mean you will get the same replacment.The TV they offered me was an LED,yes more clearer than a LCD backlight but the tv was a bag of **** with plenty of poor reviews,they also refused to offer me the same brand which was a Toshiba top of the range at the time,they offered me a TV they wanted to get rid of.Don`t forget John Lewis also hold on to their high prices so the TV wasn`t worth the price anyway[thats why their cash offer is always lower]If its a minor problem with the set they will fix it.This is what I meant by saying the don`t replace like for like,no way.

Just like to explain what JL`s crtiera is when replacing faulty LCD TV`s under their 5 year guantee,I know this first hand because I have had dealings with them on several occassions.If your tv goes faulty within 5 years of purchase ,lets say after 3 years and they don`t fix it JL will give you a new TV with the same screen size as yours as long as its a model they are trying to get rid of.They DO NOT offer you like for like on Brand or build quality.Be aware of this practice.