Thank you guys. The thing is that I terminated my contract by email, have everything in writing and they still don't bother to deal with it They didn't resolve the issue in 2010 and now for the last couple of days have been sending me emails asking for instance for the last 3 phone calls I made over a year ago.. It is just so frustraiting, they just don't care and it's always been the case with vodafone. The worst mobile provider I have come across ever.. Don't wont to get a silisitor involved as it's gonna cost me money, I just don't get why they can treat their customers this way unpunished??

I was a vodafone customer in 2009-2010. After my 24 months contract had come to the end I terminated it immediately a few weeks later I received a confirmation of EXTENDING my contract for another 24 months. When I logged in to my online account I realised that another phone number was added to my account and there was an outstanding payment to be made on that number. I notified vodafone customer service the same day about unauthorised access to my account and was assured a relevant team would deal with it. Because my contract was terminated I forgot about the case. A few days ago I applied for finance and was rejected due to an unpaid bill to vodafone of £200. What can I do about it? I am trying to deal with CS but apparently they cannot help me because I cannot remember my account details. What I cannot understand is that a mobile provider is above the law, they can accuse me of owing them money, affect my life very badly and remain unpunnished? Do I have to pay a silicitor to deal with it to be treatet seriously and have my case resolved? Has anyone been in athe same position and could give me any advise? Thank you in advance