Hi there
I have a live one with Ebay at the moment and have gone for them from all angles.
Firstly Claire Gilmartin does not answer her emails, nor her personal mobile number of which I have both. Even writing to Mr Donahoe CEO in the US gets you nothing.
So, here is what actually works. Take Ebay to The Small Claims Court. It is very simple and I can talk you through the process. But the good news is that, I am happy to provide you all now with a phone number, yes that is right, a real live phone number.
Forget the 0800's or the 0870 or even the 0845's. So here it is, but firstly you have to 'DUCK THE IVR'. This line will constantly ask you for a Pin number. Just keep hitting 'Dont have one', eventually it will say it will put you through to someone called Alan England in Mumbia! 0208 605 3000
If you get stuck then email me and I will help you through it.
A brilliant website to use is Say No TO 0870 .com it gives you all chargeable numbers at a rate that you can call on your mobile.
I love this site, I want to see these huge CEO's brought to task over terrible customer service. Good luck fellow poor service receiving ebayers