I have my washer..at last, with insurance carried over. Its the same model (hotpoint aquarius wmal 641 6kg a+), i had to pay a little towards it as they would only go to the price i paid for my first washer. i will never ever buy from comet again, and they have just lost two purchases from my friends after i advised them on my situation. Happy i have my washer at last, not happy with the £20+ phone bill i add to pay to speak to their customer services. Comet..hang your head in shame

Well..what can i say After Comet rang to say new washer and goodwill insurance carry over ( also at a extra cost to me of £15 as the same model as mine was more expensive than it was and they would only go to the amount i had already spent) i got a delivery date for next weds.. surprise surprise i got a message on my answering machine to say the washer was not in stock and wouldnt be available until the a week on monday! Comet can you please give me a job so i can come in and sort out your after care services and your customer care. i have worked in retail all my lfe and i can assure you that if we had treated our customers ( who by the way are the ones who pay our wages) the same way you do...we would have gone bankrupt in 6 months!!!

im not sure how i put resolved into my header..sorry

GorgieBoy....I have to say sorry re the lack of paragraphs.. i was just venting my frustartion and i didnt come up for air!( it does all look rarther long winded and a bit of a ramble on) Comet have resolved this issue today, the washer parts are no longer available so i am to recieve a new washer next week and was told as a goodwill gesture they will transfer the insurance . Have to say im glad this issue is now over and done with

well we phoned them to see what was happening only to be told that the repair option was no longer available as the order had been cancelled and our only option was the new washer( without insurance) . .and after my husband tried to get some points over was told . ..we dont have a leg to stand on and should have read the small print. .point made our mistake re small print although i do believe that the lady speaking maybe could have worded it differently re not having a leg to stand on ..but when the man in the shop when taking this insurance out stated a 5yr insurance policy and that they would just replace when broken. .how he worded it we thought we were buying a 5yr policy and we did ask all the right questions. if you insure your car for a yr amd make a claim they dont then un-insure you do they!. .comet please note when your taking peoples money maybe you should not mislead and be honest when selling expensive policies. . we have emailed head office asking why without our consent was the repair option taken away when its only been offered today.. . also my husband commented today on what the engineer said when he came out.. .that this fault is common on this machine so if we are made to get the same make etc. ..what happens if this common fault happens again... .WITHOUT INSURANCE! comet you dont deserve peoples hard earnt money!

Hi.. we are having a lot of trouble with comet at the moment. we bought a washer about 18months ago at comet and we paid nearly £160 for insurance on it as we have a little girl and can not do without a washer. a month ago i phoned comet as our washer sounded like a aircraft taking off, the man on the phone booked a engineer to come out so when he arrived a few days later(mon), he said i must not use it as it could electrocute me.. so no washer. said he would order parts and fit me in for the following sat/mon, then i got a phone call to say parts had not come in. We waited again for a engineer to come ( thurs i think) and when i recieved a phone call he said he would be there at 11. i explained i would have to go out between 11.30-12 as i had to pick my daughter up ( i had explained this to the first engineer who explained he would work round me and i wasnt to leave them alone at any time) but the 2nd engineer said i can leave him alone whilst i went out . .i said come after...but he turned up anyway. ( luckily my partner came out of work for me as i knew he had not listened to my instructions.) as it was he had the wrong part ( grrrrr) so total waste of time, he phoned later to say parts re ordered and i explained again to him under no circumstances would he be left alone in the house, to which he went on to say well if i turn up at 11 and its a hr job you will have to go and pick your daughter up.. its ok i will stay on my own( obviously the man didnt understand what i was saying to him!) well after phoning up yet again stating to complaints i wasnt happy with engineer being left alone i got through to head office, A Nadine took this matter up for me and i got a email stating she had been onto repairs and was assured that our washer part had finally come in and we would have our washer fixed last friday.. .well surprise surprise we got a phone call friday morning saying the part was damaged. .it was taking a week or there abouts to order new parts etc so that meant we were now looking at being into our 4th week without a washer, i spoke to lovley lady who listenend to me after she had explained all this and i stated the reason we took out a expensive insurance out so this wouldnt happen!!! obviously the fix it soloution was not working and i really needed a washer. she phoned again to say that it had been agreed that i could have a washer and i was to recieve a phone call with a code that afternoon.. .yet another day sat waiting and got no phonecall. we phoned again and spent the best part of a hr trying to get this sorted and we eventually got head office. we were told nothing could be done until monday. .but rest assured it was priority. .have i had a phone call.. have i nothing but i have just checked my emails and seen one stating would replace but our very expensive insurance wont be transfered. .or wait for repair. well i have to say im very very disapointed in the way i have been treated, in this economical climate surely comet needs to be rising its customer service standards. ..bad publicity is not something any firm should be courting, the way we have been treated is a joke,and as for not transfereing the policy in real terms it means comet have had my £160 for 18months and the cost of a washer to them would be in this region so again in real terms i have paid for a new washer.. which will not be insured! the one thing to come out of this is i will never ever buy from them again, and neither will my friends as they cant beleive the service i have had. .legally im not sure where i stand but i can honsetly say the way comet have dealt with this is appaling. im now into week 4 .. .no washer.. so all i can say is the insurance was a waste of time. as for the phone bill we will recieve ( after reading on here the high high costs) and we have been on the phone for a good long while, i wonder if comet will offer us some compesation for their incompitant staff keeping us waiting/on hold etc.. ..i wont hold my breath!