If you mean Dido Harding then as I said in a prevous post..yes. My complaint was then passed on to a member of staff who has promised a full refund and agreed that no appointment had been made. It was them chancing I'd say nothing and just pay. They also said it was an automatic BT Openreach charge and little to do with them. Not sure why they use BT engineers when I got rid of them to be honest. They also said it was my own fault that the money was taken as I didnt check my bill earlier! However their system of e mail billing notifications does not work and hasn't since October 2010. It was purely by chance that I found out when I did. It is all a mess and their Indian call centres do not help one bit. They said that they receive so few complaints that they will not be changing things anytime soon. Unbelievable arrogance.

Yes I did that but it wouldnt recognise my AOL account number or telephone number. I also sent a message to that effect but no one has replied as yet.

Just checked my bank account and they've taken the money! I wasnt expecting a bill from AOL for this amount and so this has further repercussions. Regarding the TalkTalk forum - I tried to register on this forum but it wouldn't recognise my AOL account details

I've e mailed Dido Harding and received an apology but it is 10am Monday and still no real response about what is happening. I was promised a call back on Saturday by someone called RAMESH at the AOL call centre in India and (surprise surprise) nothing. The charge is clearly a rip off and the fact that NO APPOINTMENT was ever made for an engineer yet they suddenly charge me 4 months later is extremely annoying. It is stealing from my account in my book. Its also VERY suspicious that other customers of talk talk have had EXACTLY the same fault and engineer charge issues. hmmmmmmmmmmm

hmmmmm even MORE talktalk issues....seems they want to go out of business to me.

Is it me or does it seem odd that many customers are experiencing the same kind of faults (disconnection/poor line speed) which are then followed by an offer of an engineer by Indian call centre staff. This engineer then fails to show or turns up either out of the blue or at the wrong time or wrong day. Then a charge is levied of £129.99 which is both disproportionate and strange as no engineer actually gained access or did very little work if he did turn up. THEN to make matters worse Indian call centres refuse to actually call you back when promised and you are left in limbo with the worry of these appalling charges. Appalling service from AOL (Talk Talk). I have been a customer for ten years with no issues!! Suddenly in the last 2 years everything has changed. I will not be renewing my contract with them.

HOW VERY STRANGE THIS IS. I am experiencing EXACTLY the same issue with talktalk! (AOL) I had exactly the same kind of fault in October 2011, continual Broadband disconnection and slow line speed which they said would be rectified at their end but then wasn't. They said I needed an engineeer from BT. He never turned up and the problem mysteriously went away without any BT engineer visit. Now (Feb 13th Bill) I will be charged £129.99 for a non existent BT engineer visit. They claim one came and I wasnt in so I must pay. I am still awaiting a call back. The call centres have no clue what is going on and there seems little come back possible. It seems VERY ODD that the exact same fault happened to me and the exact same charges for this are now being levied 3 months later. I have rang them, e mailed them and written to them. Unfortunately I have a contract until Novemeber 2012 otherwise they would be history. I feel like they are tryio rip me off and others it seems. The call centre service is also appalling.