Linked/Same company as Cash Genie....Stay well clear. A firm of absolute shysters.

Form emailed to the ICO. I'll have a look on the OFT site.

Why, then, would dom@thedebtsupportcompany.co.uk sign off emails as Cash Genie? Genuine question, didn't mean to sound arsey.

I think you may be missing the point. I'm not touting for business for that company. Firstly, no I haven't used them. I did say 'seems' to be a reputable company. I know nothing about them other than having a quick browse on their website. Secondly, my main point was the email being signed off with 'Kind Regards, Cash Genie'. Are they the same company? Would they share your details with the companies that they suggest they will be protecting you from? Would someone who owed money to CG be vulnerable to getting their accounts emptied if they used this company's service?

This is probably old news but I thought I would post it in the off-chance that it might be of use to someone. I just got an email which went into my spam folder. I read it purely by chance. It was from a company called The Debt Support Company, which seems to be a reputable company which focusses on helping people. This is the email - Dear ********* We specialise in helping and supporting people unable to settle their Payday Loans, as well as any other debt you may have. To request the assistance of one of their dedicated advisors, simply CLICK HERE. Kind regards, Cash Genie It's probably perfectly legal, it just seems a bit dodgy to me.

Thanks, guys. I did indeed mean my local bank branch.

Is it best to address the letter to my local branch? Thanks for the advice.

My card is now cancelled. Thanks for the advice, and to silverfox for the recording advice, I hadn't thought of that. Is it best to write out a letter to my bank instructing them not to release any further funds to these shysters?

I, too, have had a horrendous time with these people. I stupidly took out a PDL in November of last year. I was due to pay it off in full at the end of that month, but they rolled it over without my consent. What was worse is that the funds actually disappeared from my account, only to re-appear a few days later. The interest payment then left my account together with a £25 late charge. I contacted my bank who said that the funds left my account as they should have. I phoned CF1 to complain, but as I had taken cash from my account for other things, I couldn't pay off the full amount. The guy I spoke to checked out my account and couldn't give any reason why it had happened. He said he spoke to his boss who said they'd deduct the £25 from my total balance. The moment I asked for the amount I owed, I was cut off. I phoned straight back but I could not get through. During the call I had told the guy that I wanted to repay this as soon as possible. He said that if I didn't do anything, the full amount would be taken in December. At the end of December, again, only the interest was debitted from my card. I phoned up and the woman I spoke to said that I had applied to roll it over to January, which was complete lies. Again, I asked for the balance of my account and again I was disconnected. I sent them countless emails and tried literally hundreds of times to call them, all without success. The one time I did manage to get through, I was told that their system was down and they couldn't take my payment. I asked them for the balance on my account, and, again, you've guessed it, I was cut off. Fast forward to the end of January and the same thing happened as November. The funds left my account on the 28th, great, I thought. Only to reappear on the 1st Feb. On the 2nd Feb, the interest payment left my account. I called them up again, I was astonished to find that their system was down. When I asked them for my balance with the request that I wasn't cut off, yup, you've guessed it. The above may sound unbelievable to some, but I swear that it is an accurate account of my dealings with these shysters. I honestly do not know what to do. I am at my wits end. I have thought about cancelling my debit card and forcing them into dealing with me, would that work? Thanks in advance for any advice given. PS, I have absolutely no idea how I would go about recording a phone call.