i thought i only had two payments taken out of my bank account later found out that they have taken out 7!!! i had to ring them, email them and threaten them to recieve my money back. you need to keep checking that they do give you back the payments as they will tell you that they will but do not. i have now recieved all of my money back which was a total of £420, WOAHHHHHH!

I am still waiting for may refund to come through. As told by the company from ringing today it should be here in 7-10 working days.

I experienced the same problem with this company.I contact the bank they advised me to get a disclaimer form, which after 31 days they cannot keep your bank details. I then had to contact the company to request a cancellation, they gave me a cancellation number but they also need to contact you by email to confirm the cancelation. I sent back my unused product with proof of postage, and don't keep products over 30 days as you will be charged. Keep copies of everything sent and received.the [problem] is the first payment they take out you cannot be refunded on as you have had it over 30 days but they will refund the rest. Hope this helps anyone in the same situation.