(this is a very long story plz bare with me on it lol)well where do I start? I have been with bayv for just over a year and really wishing I hadn't bothered as it has caused nothing but problems. I am disabled, I use a wheelchair due to physical disabilities. My physical disabilities are easily picked up on by staff as I live in a bungalow and my wheelchair is kept in the front porch when not in use. I have had problems since my 3rd collection when I got a new agent. I have had more than 6 different agents call at my house to collect the meter and all of them have been rude, intimidating and given me false information in that time. One agent even came out claiming that they needed to empty the meter one day after it had been emptied. Every visit and phone call I get or make to bayv leaves me ill and often in tears. None of the agents have ever listened to me and have even tried to play on my disabilities to make me seem thick. My disabilities are physical not mental. I agreed to the "all sorted" but felt pressured into signing up for it only to find that it didn't cover what I thought it would cover and when I tried to cancel it bayv would not let me. They claimed that they had not received my request in writing even though I sent 3 letters by recorded delivery stating that I wanted to cancel it. I requested to pay buy direct debit due to the problems I was having with the agent making the collections. The agent was rude, miscounted money ( I made her count it again and I was right) and refused to alter the hours on the meter dispite receiving 80 pounds back two collections in a row. The meter broke down twice and also almost fried my TV in the process ( a TV that I owned not a bayv TV). Bayv did replace the meter but took their time in doing it and without apology. I made then connect it to a smaller TV as my TV was newer than my contract with bayv and I wasn't going to risk it getting blown up. When the agent came round to set up the DD I was told that it would take 2 months to set up the DD (this only takes two weeks normally) and that they would take away the meter after the 1st DD payment came out and that any money in the meter would be refunded to me. This was not the case I phoned customer services who stated that the DD is payable in advance so the 160 for 8 weeks in the meter would be taken as well as the 80 from my bank account. I quickly decided against this and cancelled the DD. I then got several threatening letters stating I was in arrears and that they had charged me for cancelling the DD even though the meter hadn't even been removed and no payments had been taken from my account before I cancelled it.One of the letters said I only had 3 days from the date of the letter to respond ( i didn't receive it until 5 days after it was dated). I requested a statement and it took 3 phone calls and an email before I finally received a statement 4 weeks after requesting it. I also requested an agent to come and empty the meter because the so called arrears were sitting in the meter and the agent just hadn't bothered to come and empty it. I waited in all day on the day they told me to and no agent turned up this happened on 3 occasions. During this time I was still getting phone calls off them and letters threatening to take the stuff back ( a laptop and memory foam mattress) so once again I phoned them (at huge cost to me as it was a 0845 number each time) and explained that no-one had come out etc. Still no-one came out. eventually and agent came out and I explained everything to him and he said that I owed 300 and something but my statement said i owed 100 and something so the agent went away and said he would check it for me. once again I never heard anything back then a couple of months later I got a visit from yet another different agent who said I could fresh start the account and that he would take over as my permanent agent so I agreed to the fresh start and thought everything was sorted, I was wrong. My new contract didn't include the all sorted so I managed to get rid of that but the agent said I might meed to pay 15 a week even though the new contract I signed was for 11 a week. So i refused to pay any more than the 11 that I signed and the agent went away. Again I thought this was sorted, again I was wrong. I received a visit from another new agent and I refused to let him in as he wouldn't show me his ID and I asked where the agent who fresh started the account was and was told that he didn't do this area and that the new agent did. I still refused to let him in without ID so he left. He came back the next day but I want in. then a week later I got a visit from yet another new agent (not even the same one as the week before) This agent had multiple ID's so again wasn't comfortable with letting him in this is at 7 weeks since my last collection so I wasn't in beech as it is every 6-8 weeks. I then got a call saying I needed to comply and let them in. A week later on an arranged day an agent with the correct ID came out and I let him empty the meter 8 weeks to the day since my previous collection. The agent counted the money and once again miscounted the money. I made him count it 3 times as I had kept a little book by the meter that I wrote in each time I put money in so I knew I was right about how much was in the meter, and when he counted it on the 3rd time he came to the right amount 2 pounds more than he had claimed. (2pound doesn't seem a lot but it is to me) He then stated that I was short by 13 pounds. the meter yield was 88 pounds 11x8 weeks is 88. I explained that to him and he claimed 11x8 was 96. so I got the calculator on my phone and showed him and he still didn't believe me. he then threatened 3 times in 10mins to take the goods off me if I refused to give him the 13 I owed. I didn't have the money o me even if I wanted to pay it and became very aggressive with me I showed him the copy of my agreement and he still maintained that I owed 13pound and got even more aggressive so I asked him to leave and he became very moody and intimidating I was crying I was that scared and upset but he insisted that I sign the receipt before he would leave I refused and also refused to pay the 13 i supposedly owed and he stormed out of the house saying if I don't pay it he will come back and take the items. I was shaking when he left and crying ( i don't normally cry even when I am really upset I don't cry) it took days for me to calm down enough to do anything (even go to the shops). As far as I am concerned I am up to date with my payments in accordance with the figures on my contract. I have since received a phone call from bayv but I did not answer it because every time I speak to them I am left feeling rejected, hurt, upset and like I am the one in the wrong even when I am in the right. I am not sure what I doing to happen and how/when this will all end because each of the complaints I have made have never been taken seriously or even responded to. My advice never ever get bayv even if you are desperate a laundrette or something may be inconvenient but a lot less expensive in the long run as I have paid over 800 pound to date and still owe over a 1000 pounds due to the fresh start and interest etc. I will keep you all updated on how things go with this nightmare company.