I won't go into specifics, as it seems nearly everyone has the same experience, except possibly the end part. In May last year I borrowed £150 from them as I was due the normal pay rise that month, was going to pay it back at month end, all would be well. Due to poor workflow, the company couldn't afford to offer a pay rise last year, and as such, I had to "extend" the loan, hoping to pay it back after a couple of months. Like most, I just couldn't afford it, and offered to make them a repayment of £37.50 (the interest charge) and then 3 payments of £50. They refused, either telling me to contact collections (that's who I was emailing anyway), or saying it's an unacceptable offer. After 3 months I get emails from the "final resolutions department". I make them an offer, although it was a lot less than my first offer as I have moved into my first house, and have just enough money coming in to pay my outgoings. The reply was another no, however I can pay £40 a month for 5 months, even though they are fully aware of my situation. Anyway, I rummage though my account and find 2 late payment fees, and also that they have not acted in accordance with the credit agreements. Firstly, I am a bit surprised that as they were taking payments via debit card, I am liable for not paying on time. Secondly, the credit agreements state in 2 places that the money will be deposited into MY BANK ACCOUNT. They claim that the extensions are roll-over loans, however upon some research, I find that a roll-over loan is completely different to what they claim. I found 2 definitions for a roll-over loan. The first being: a loan agreement that is extended with only a finance charge payable on the first repayment date, and the loan amount plus a finance charge payable on the second date. And the second being: A loan that is issued with funds deposited into the debtors chosen account for the purpose of repaying a previous loan. Quick Quid have done neither. They have terminated the first agreement with a payment of £37.50, and recorded it as settled. All "extension" loans have not been issued within the terms of the Consumer Credit Agreement I agreed to be bound by, as they never transfered the funds into my account. I should add that I have already paid over £200 to them including £24 of wrongly charges late fees. I have not even mentioned the fact that offering 6 loans in a row to someone who clearly cannot afford to repay them could be considered irresponsible lending. I have emailed them about this, and 2 days later have received no reply. I also posted this on their forums and the post has not been replied to, or even "approved by an administrator". Feel free to correct me if I am mistaken in anything I have said. I am not a legal expert, however even with my limited knowledge of law, I know that what they are doing to customers should not be tolerated. I have posted this to hopefully (as long as my facts are indeed sound, and I am not mistaken) show others that whatever they try and do, you can fight back. Also, I incorrectly put "not" in the title. Could a moderator please remove the word "not" as it was a mistake, as the ignorance of this company could actually be physically scooped up and stored in buckets. Thanks