Thanks Bob and best of luck with your refund. The most important thing appears to be never to give up. I really don't understand how Norton can act in this way and still be in business.

My solicitor issued a Statutory Demand to Norton earlier this year in an effort to obtain a refund for the bike that was not supplied to me. This was ignored and, at my request, a winding-up petition was prepared. Just before the winding-up petition was issued I received an email from Norton at the end of May 2012 as follows: I do not appear to have a telephone no for you, but this is to confirm that we have refunded your money today to the account that is on our system. I am, of course, very pleased to have received this repayment. I am, and always will be, extremely ****ed with Norton and Mr Garner in particular. I wish all other disappointed customers the best of luck in obtaining satisfaction in whatever way that they can.

Emails re Chinese Bearings: 01 December 2011 To: Purchaser at Norton Motorcycles From: Tommy Hua, Wuxi Guangqiang Bearing Trade Co., Ltd Subject: some important about the money Dear XXXX There's some problems inthe money of first 200 bearings because my boss checked the bank here, and the $400 dodn't arrive here. Can you help me to check your bank to see if the money return to you by the bank or give me the copy of the bank slip. Regards! Tommy Hua Wuxi Guangqiang Bearing Trade Co.,Ltd 01 December 2011 To: Norton Accountant From: Purchaser at Norton Motorcycles Subject: Re: some important about the money Morning, Can you please check if these people have been paid? Thank you, 02 December 2011 To: Purchaser at Norton Motorcycles From: Norton Accountant Subject: Re: some important about the money As discussed if you forward me the details I will make the payment Thanks The email of 2nd December is the one which was copied to me with the other two emails attached. I assumed that the accountant had received my email address from an internal communication in Norton concerning my refund and accidentally forwarded the wrong email to me.

Dear all, I have only just found this site and I am very disappointed to find that I am not the only person to have challenges with Norton. I won't bore you with all the details but the following summary will be familiar to many of you that have already posted on this subject: 5 November 2010: Confirmation that my bike will be built w/c 22 November 2010 and requesting for the balance to be paid. 9 November 2010: Telephone conversation with Chris Walker confirming that I wish to wait for the dual seat version; homologation anticipated within 3 months; also confirmed various extras including USD forks, sports silencers and carbon fibre wheels; bike to be packed for shipping to Thailand (my home base). 29 November 2010: Confirmation received from Norton that my payment has been received by them. 6 June 2011: Email received from Norton to tell me that they were hoping to build dual seat bikes "this month" but delays in the delivery of parts will delay the build until mid to late August. 25 June 2011: I confirm cancellation of the order due to unacceptable delays. 1 September 2011: Apologies received by email from Norton's Sales Manager for the delay; "I have chased accounts this morning for you and will let you know asap." Many other emails sent after this and numerous responses which appeared to be aimed at customers rather than creditors, excusing late delivery due to supplier problems and ignoring the fact that I wanted money and not a motorcycle. 8 January 2012: I send an email to Norton to explain that, if my monies are not returned by 20 January, I will instruct my solicitor to commence winding up proceedings of Norton Mlotorcycles. Norton has not repaid my money and I have now instructed my solicitor to commence winding up proceedings. I have also received a few emails which shouldn't have been addressed to me, including an email from a Chinese bearing supplier chasing payment for $400: on the basis of the emails copied to me, this was not dealt with efficiently. I did not order this motorcycle with the intention of doing anything other than buying a Norton Commando: unfortunately, I now see no other option than legal action.