hi all myi girlfriend is having a problem with wonga i wondered if anyone can help she had a loan with them which was due to come out today that she would have to pay 1400 due to havimg some time on the sick her wages was not enough to cover it so she rang them yesterday to she if she could set up a payment plan and was told they couldnt do nothing until the due date so they said ring back in the morning which she did at 6.45 this morning and they set up a payment plan all they said was it will be 72.99 a month which i thought was very low for the amount she owed when on the phone to them they didnt say how many months the repayment plan was over or how much she owed them then she checked her bank account and they had taken almost every penny out of her bank about 1000 pounds are they allowed to do this is there anything we can do. many thanks in advance

hi all thanks very much for your help will be reporting them to ombudsman in the morning will try and keep you all updated as much as possible.

thanks for the help after reading so of the other stories on here about them i think this might get ugly but i am going to fight them. if there is anyone else out there with any advice i would be very grateful.

hi all i made the big mistake of getting a payday loan from cfo and due to changes in my employment i contacted them before the loan was due to explain my problem and asked if i could set up a payment plan and after a few days i recived a email back saying:Thank you for your email. We are legally obliged to accept any payment sent to us from you or any third party on your behalf. However this does not stop us from chasing the balance until it is cleared in full directly with ourselves. Your contractual obligation is to pay the full balance off. Whilst you are paying them we will call you daily to get the full balance recovered from you. I suggest you contact us either directly by E-mail or call us on 02081661470 to arrange something. Going with a Debt Management company as advised will not stop us calling, E-mailing or passing your account to, an external door to door Collections Agency to recover the balance. We will also not freeze contractual fees and charges to the account until this is sorted with us directly. Please fill in the following if you wish to make a payment today. Long Card Number- Valid From- Valid To- CVV- Kind Regards Capital Finance One Tel : 020 8166 1470 The very next day i got a text message saying it was from pre removal saying: I am due to CALL to your address on 16/01/12 between 1pm-9pm to STOP action call 01747593007 to make a token payment. L WRIGHT CASE ID ****** So in a panic i went and put my last £20 into my bank to make a token payment rang them i they say they dont deal with any payments below £50 so again in a panic i borrow £30 off my partner put that into my bank and as i am walking out of my bank i begin to ring them bank to make a payment they take my card details off me and to my shock it says it has declined i tell them that, that is impossiable as i put it in my bank in cash 30 seconds ago i check my balance and the money is there and mt collect say it might just take a little while to clear. i return home to check my bank account online and the money is gone i contact mt collect again to set up a payment plan and they say they have not had the money and will not set up a plan until they recieve so money from me. so i ask for some time to find out what has happened to the money i put into my account, the next day i get a phone call in work from some guy called micheal (who has a real attitude) saying they want there money blah blah blah agin i ask for time to find out what happened to the money in my bank. now this morning i check my bank and there it is 2x£25 debit card payments to CFO on the day i put the money in my account so they have said it declined but they did take the money:mad2:. my question is having read some of the other stories on here from people who have dealt with this company what is my next step with these and is there a better way of dealing with them. thanks p.s please excuse any spelling mistakes and grammer errors:-)