HELP! I have paid in full for a sofa from YES The Sofa Specialists in camp hill birmingham. Waited a year, still not got finished sofa and now they giving me the run around after threatening me in the shop! NASTY buisness. What course of action should i take? Please help me.

nearly a year after ordering my sofa from Yes the sofa specialists in Camp Hill birmingham, i have now found this thread! WHY OH WHY did i not not look before? I still do not have my sofa. Nor do they want to speak to me and a visit to the shop caused me deep distress and actually scared me and my children. please would it be possible for anyone to contact me as to how to solve this problem or any info you feel may help me. Really depressed about this. I saved for years for a new sofa and still have nothing to show for it. PLEASE HELP.