Hi,
Thank you for all the info, I'm not glad to see I'm not the only one having issues with BT, and the Board of Directors are going to be getting an email from me tomorrow. Via dial-up, because I have been waiting a month for my broadband service to be resumed after a house move.
To date, I have made NUMEROUS phone calls, many via a mobile to them. I've had an engineer out to install a line which I was told was already there, phoned many times each week since my initial Activation date of 20th December, been told the engineers were waitng for parts, no date for installation, been given free dial up because of the delays, given a crossed line and had my phone disconnected for a weekend, been given someone else's broadband service accidentally for two days, been hung up on by a MACHINE, had my broadband order cancelled and not told nor re-ordered, I found out this on my second activation date (last Friday), had the package re-ordered, and they have 33 minutes left before getting ANOTHER call. Oh yes, and just recieved a bill for £97 dial up and CANCELLED BROADBAND package.
AM I angry?!!! It's turned into a total farce. I am in at the start of a 12 month contract, but if they can't deliver the service then this is their fault entirely. I am transferring to Virgin, the previous owners of my new home used them, and surely they cannot be any worse than BT.
Edit: I have written to three members of the Board and told them how LET DOWN I feel by BT.