If office 2010 shouldnt have been installed when i bought it why when i tried to install it did it say that it should have been installed and said that i should get intouch with the manufacturer even the one off button doesnt work all the time. ...........

I got someone to take this back for me again just before christmas they said there was nothing wrong with it and that i should press the left click down harder and it didnt have to click so why did they make it to click the first time it was took back and now the left click and the mouse only works some times. It is as bad now as what it was the first time it was in for repair and they were told that you said it should be replaced and they said noway would they replace it. I think this is disgusting . Reguards ...........

I purchaced a advent lap top from pcworld january 2nd 2010 it has been in for repair twice to have the left and right click and the mouse done and the right click dosnt work again and i couldnt install anything including office 2010 which should have been installed when i purchased it so i had to pay £40.00 to have that done and they never touched the left click the last time and so it has to go back again. Im an oap and not very clever i know but i realy feel let down by this. As i am housebound and have to get someone to take it back for me and the 12months guarantee is up soon . Everyone says to me that they should give me replacement is this true as it has already been back twice and in that twice was 3 weeks in all that i was without it. It is very skimpy and just a thin piece of bendy tin or very low quality steel where the clicks are. I had a compqak for ten years and never had any trouble with that but i gave it to my grandaughter and she had it took back to factory settings and its as good as new again .i do hope you can advise me on this matter as i do use it to keep in touch with everyone thanks sandra

I purchaced a advent lap top from pcworld january 2nd 2010 it has been in for repair twice to have the left and right click and the mouse done and the right click dosnt work again and i couldnt install anything including office 2010 which should have been installed when i perchased it so i had to pay £40.00 to have that done and they never touched the left click the last time and so it has to go back again. Im an oap and not very clever i know but i realy feel let down by this. As i am housebound and have to get someone to take it back for me and the 12months guarantee is up soon . Everyone says to me that they should give me replacement is this true as it has alreadt been back twice and in that twice was 3 weeks in all that i was without it. It is very skimpy and just a thin piece of bendy tin or very low quality steel where the clicks are. I had a comqak for ten years and never had any trouble with that but i gave it to my grandaughter and she had it took back to factory settings and its as good as new again.i do hope you can advise me on this matter as i do use it to keep in touch with everyone thanks sandra