This all the imformation listed in companies house differ'nt address from yours but its another address you can write to Name & Registered Office: MITIGATE TRACE AND COLLECT LTD CLIVE HOUSE 12 - 18 QUEENS ROAS WEYBRIDGE ENGLAND KT13 9XB Company No. 07937691 Company Type: Private Limited Company Nature of Business (SIC): None Supplied M

Thanks for the info will take all your advice on board:-D Mart

I am having the same problem CDF have passed my debt to Cabot Debt collectors who have sent me a letter telling me the following. We wish to confirm that the relationship you have with The Credit Information Bureau will remain in place, you now need to contact The Credit Information Bureau to review your circumstances and ensure there is a suitable plan in place to repay the outstanding balance. Contacting The Credit Information Bureau. Please call them now 08442251567 That number just rings and rings no answer!!! I have checked companies house as well and it is correct The Credit Information Bureau (Company Number 05897954) was dissolved in 2011. Mart

Hello All Well here we go, I finaly got a reply from HFC complaints department after the second letter I sent, not only did i get an apology for the wrong information given to me by there automated system I also got an apology for the wrong information given to me by there customer services team, they have agreed that no interest/charges should have been added to the account and I have now recieved the final settlement figure which I have paid in full today:wink: To get to this stage I wrote to the complaints department and got the reply from the following person Sameena Malik Complaints Investigator Central Complaints Department. I have also found an alternative number to call for you no more 0845 expensive calls I used this number today and it works:whoo: 01344 890000(was 08456023793) this web site might also be helpfull to you guys saynoto0870 (which I cant post properly because I have only 7 posts) you can do a company search and find alternative numbers to the usual 0845,0870 etc hope this info helps some off you and thanks to those who gave me advice. HFC account now closed:whoo: Mart

Well here we go again! I have finally recieved a reply from HFC after only 2 letters thats not too bad but the letter was very vague. Loan £18000 Date May 2005 Loan matures 13th january 2013(what does this mean?) * We are unable to find your orignal loan agreement please call customer services if you require more assistance* Now I have be paying £212 per month with no charges/interest if i carry on paying this amount it will amount to £2544 (I have these avaliable funds now to pay this off )does the word mature mean my loan is finnished? Thanks Mart

Well here is the update I have now sent 2 letters to HFC and no reply to either:-x, is this a waiting game? do I keep repeating myself and send these letters again? I bet if I cancel my standing order I get a letter within a week:wink:. Mart

Thanks but that email is no longer live got a bounce back message:| Mart

I realise you meant Mail but thought email would have been quicker and you still have a paper trail thanks for your input anyway it is apreciated:-D Mart

Does anyone has an email adress for HFC? the customer service email is no longer live this is the most elusive company i have ever dealt with Mart

I have not had a statment for quite a while now i did not think anything of it untill i realised i had enough funds to pay the account and decided to pay it off I will send a letter and a copy of the agreent to them and see what happens. thanks for the welcome Mart

I had a loan of £18000 from HFC bank over 7 years ago I then lost my job got made redundant i talked to them about this and have a written agreement to pay a certain amount every month with no interest or charges this has never changed, I have recieved nothing else in writing to say interest will be aded to the acount I have paid most of the loan of under the agreement and owe just £2088 which I wanted to pay off today as I have the funds i called the customer service number to get told i now owe £8000 and I am paying interest, can they do this? i cant find any working contact details in the UK it all seems to go through a call center in India. Thanks Mart