Hi everyone at CAG, I found some great advice on this site already and now I am at a point to ask my first question(s).
We had a leak in our kitchen sink which caused some (possibly minor) damage to our and the downstairs flat. It was a very unfortunate coincidence: The tap was dripping slightly and filled up a bowl in the sink in the course of several days (we were out for the extended weekend). But instead of overflowing into the sink and through the (unblocked) outlet, it was absorbed by a cloth which was hanging halfway into the bowl, and which transported the water straight on to the worktop, causing the leak.
We had previously addressed the dripping tap with the agency, and we received a confirmation email about 2 weeks prior to the incident saying that the tap needs to be replaced and that they would send someone the "following week", but this did not happen before the incident.
Now for my questions:
* does anyone know, or can take a best guess, what the situation is in terms of liability? The various facts that the tap was dripping, that the cloth bypassed the outlet, and that the tap has not been repaired, confuse me.
* does anyone know the "normal" procedure which applies to resolve the situation? Who will contact whom from the parties involved? (tenants, LLs, insurances, ...)
* we hardly receive any information on what is happening right know - all I know is that the porter, who helped opening our flat in our absence, was asked by some party to comment on what he saw, and that someone will enter the flat to "evaluate the damage" (although I don't know if this is just for the downstairs flat, or ours, or both)
Apologies for the slightly lengthy post, any comments on this would be appreciated.
Thanks
