The funds have now been debited back to my account. Hallelujah! I agree with you about Amazon Georgie, never had a problem, I am a Prime member and anything I order always turns up the following day, returns are completely quibble free, they could certainly teach Comet and DSG a thing or two. I haven't spent a penny with Currys for over a year after a 6 month battle with a faulty Samsung TV last year which nearly sent me over the edge.

Indeed GorgieBoy, I have been left with a very sour taste in my mouth, this forum is a godsend for the general public. I googled 'Comet Compaints' and the first stop on Google was this site. My experience proves that shoppers cannot trust Comet's website for online orders, after all the item was according to them instock and apparently shipped to me. How this can happen is still a mystery to me, I literally do not comprehend how goods that aren't instock can be loaded for delivery (especially when I was informed the day after my designated delivery of thin air that Comet didn't have an idea of when they would even be getting any more stock in)! I have been reading other posts on this forum and can honestly say that my experience is nowhere near as bad as others, there are some real horror stories on here, shocking!

Tuesday 13th December and my funds still haven't been returned to my account. This is despite the Comet customer service agent informing me that they would be back in my account within 2 days last Friday, come on Comet, sort it out. You have had my money for 7 days now and I have had NOTHING, this really is becoming a joke. On a related note I did manage to get my partner a KMX54 from Electricals 123 and it arrived next day putting your service to shame and I can look forwards to the other half doing lots of delicious home baking although I am still £200 plus out of pocket courtesy of your company. Perhaps when I am a little short I can contact Comet for a interest free loan on my terms with repayment at my convenience, I'm sure that would happen, although it seems you can do this to your customers!

Thank you for the reply Andy, I am more or less far from impressed as I had received both an invoice and a shipping confirmation on Comet's own website. I also received an SMS text message which reads "Your Comet item(s) have been dispatched for delivery today between 7 and 6. Your Comet order number is 17085594." I am more alarmed that the website stated that the goods had been loaded onto a van and were out for delivery so when you say it is unacceptable that I wasn't contacted that the item was not instock I am even more infuriated as I was informed that the item had been shipped wasting an entire day of mine. I am sure that if any staff member of Comet had taken a day off work for delivery of an expensive item purchased as a gift for a loved one only to find they had been shipped 'THIN AIR' that they would also be raging. To even offer an alternative after wasting my time is an absolute insult especially as the item in question was a specific gift that my partner wanted for Christmas. You don't have a new kitchen fitted to fill it full of TAT that doesn't match the decor. It's like asking for a Ferarri and receiving a Lada. All I can say is that I am far from impressed and now have to play a waiting game for the funds that your company have taken to be returned to my account, maybe I should invoice Comet for a days labour and for my time spent on the telephone and time wasted ranting on here. The actual order number stated before is my ACTUAL order number, my name is Mr Lucas and I am sure that if you log into the Comet computer system that you will see I ordered a KMX54 Peppercorn Black Fixed Stand Mixer. I shall keep this thread updated to let people know when my funds are returned to me, you have had my money since Tuesday the 6th of December and as of Sunday 11th, they still haven't made an appearance. 'Comet - We Ship Air'

On Tuesday of this week I decided to order a Kenwood kMix fixed stand food mixer for my partner for Christmas. Was happy with the price and the fact that the item was apparently instock and didn't hesitate placing an order. I received an e-mail receipt and also a text message on my mobile phone to inform me that delivery would take place yesterday between 7am and 6pm. Waited in all day...nothing turned up, so I telephoned Comet this morning to find that they actually didn't have the item instock and had no idea when the item would be back in stock. So basically my card was debited, I wasted a day off work, had the less than impressive wait on the telephone at my expense to get through to customer services only to be informed about this. So I lost a day off work and now to add insult to injury I have to wait days until my card is debited with the funds that were in my opinion [edit] . Companies should not be able to take your money unless they have stock to actually send. Some people may find this petty but believe me I am infuriated, time wasting Mickey Mouse outfit IMO. Needless to say I will never give them a penny of business again and shall share my experience with everyone I know.